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CTCOLLAB Bridge, Part 1 (CTCOLLAB1-BR)

Course Description Schedule Course Outline

Detailed Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

  • Cisco Collaboration deployments
  • Troubleshooting methodology
  • Collaboration troubleshooting and monitoring tools

Module 2: Call Setup Issues

  • Call Setup Issues and Causes
  • Troubleshooting on-net single-site calling issues
  • Troubleshooting on-net multi-site calling issues
  • Troubleshooting off-net calling issues

Labs

  • Troubleshooting on-net single-site calling issues
    • UC manager
    • VCS
    • UC mobile and remote access
  • Troubleshooting on-net multi-site calling issues
    • Intercluster calls in Cisco UC manager
    • Multi-site calls in Cisco unified border element
  • Troubleshooting off-net calling issues
    • Media Gateway Control Protocol (MGCP)
    • H.323
    • SIP
    • ISDN Protocols
 

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