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Junos Troubleshooting in the NOC (JTNOC)

Course Description Schedule Course Outline

Detailed Course Outline

Day 1
Chapter 1: Course Introduction
Chapter 2: Troubleshooting as a Process
  • Before You Begin
  • The Troubleshooting Process
  • Special Challenges
  • Lab 1: The Troubleshooting Process
Chapter 3: Junos Product Families
  • The Junos OS
  • Control Plane and Data Plane
  • Field-Replaceable Units
  • Junos Product Families
  • Lab 2: Identifying Hardware Components
Chapter 4: Troubleshooting Toolkit
  • Troubleshooting Tools
  • Best Practices
  • Online Resources
  • Lab 3: Monitoring Tools and Establishing a Baseline
Day 2
Chapter 5: Hardware and Environmental Conditions
  • Hardware Troubleshooting Overview
  • Memory and Storage
  • Boot Monitoring
  • Hardware-Related System Logs
  • Chassis and Environmental Monitoring
  • Lab 4: Monitoring Hardware and Environmental Conditions
Chapter 6: Control Plane
  • Control Plane Review
  • System and User Processes
  • Routing Tables and Protocols
  • Monitoring Bridging
  • Monitoring the Address Resolution Protocol
  • Lab 5: Control Plane Monitoring and Troubleshooting
Chapter 7: Data Plane: Interfaces
  • Interface Properties
  • General Interface Troubleshooting
  • Ethernet Interface Troubleshooting
  • Lab 6: Monitoring and Troubleshooting Ethernet Interfaces
Chapter 8: Data Plane: Other Components
  • Definition of a Data Plane Problem
  • Data Plane Components
  • Data Plane Forwarding
  • Load-Balancing Behavior
  • Firewall Filters and Policers
  • Data Plane Troubleshooting Case Study
  • Lab 7: Isolate and Troubleshoot PFE Issues
Day 3
Chapter 9: Staging and Acceptance Testing
  • Physical Inspection and Power-on
  • General System Checks
  • Interface Testing
Chapter 10: Troubleshooting Routing Protocols
  • Troubleshoot OSPF
  • Troubleshoot BGP
  • Troubleshoot Routing Loops
  • Troubleshoot Route Oscillation
  • Lab 8: Troubleshooting Routing Protocols
Chapter 11: High Availability
  • Graceful Routing Engine Switchover
  • Graceful Restart
  • Nonstop Active Routing
  • Nonstop Bridging
  • Unified In-service Software Upgrade
Chapter 12: Network Monitoring
  • SNMPv2c
  • SNMPv3
  • RMON
  • Inline JFlow
  • Inline Port Mirroring
  • Lab 9: Monitoring the Network
Chapter 13: JTAC Procedures
  • Support Cases
  • Support Tools
  • Transferring Files to JTAC
Appendix A: Interface Troubleshooting
  • Troubleshooting Serial Interfaces
  • Troubleshooting
  • Troubleshooting T1, E1, T3, E3 Interfaces
  • Troubleshooting SONET Interfaces
  • Troubleshooting ATM Interfaces
  • Troubleshooting Aggregated Interfaces
 

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