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Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise (6293)

Course Description Schedule Course Outline

Detailed Course Outline

Module 1: Implementing a Troubleshooting Methodology

  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps

Module 2: Troubleshooting Startup Issues

  • Overview of the Windows 7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues

Module 3: Using Group Policy to Centralize Configuration

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability and Performance
  • Configuring Performance Options in Windows 7
  • Troubleshooting Device Driver Failures

Module 5: Troubleshooting Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues

Module 6: Troubleshooting Remote Connectivity Issues

  • Troubleshooting VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshooting User Issues by Using Remote Assistance
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues

Module 7: Troubleshooting Logon and Resource Access Issues

  • Troubleshooting User Logon Issues
  • Troubleshooting User Profile Issues
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

Module 8: Troubleshooting Security Issues

  • Recovering Files Encrypted by EFS
  • Recovering BitLocker-Protected Drives
  • Troubleshooting Internet Explorer and Content Access Issues

Module 9: Troubleshooting Operating System and Application Issues

  • Troubleshooting Application Installation Issues
  • Troubleshooting Application Operations Issues
  • Applying Application and Windows Updates

Labs

  • Troubleshooting Startup Issues
  • Using Group Policy to Centralize Configuration
  • Resolving Hardware Device and Device Driver Issues
  • Troubleshooting Performance-Related Issues
  • Troubleshooting Network Connectivity Issues
  • Resolving Remote Connectivity Issues
  • Troubleshooting Logon and Resource Access Issues
  • Troubleshooting Security Issues
  • Troubleshooting Operating System and Application Issues
 

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