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Customer Voice Portal Implementation (CVPI)

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Course Description Schedule
 

Who should attend

Cisco Customer and Channel Partner/Reseller

Prerequisites

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
  • Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
  • Demonstrate use of the six Cisco Unified ICM Enterprise micro-applications available to support caller interaction with Cisco Unified CVP.
  • Install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP.
  • Execute all the steps required to configure a Cisco Unified CVP environment to provide historical data and configure and use the diagnostic features and tools to ensure end-to-end serviceability.
  • Architect a Cisco Unified CVP solution that is designed for failover protection and high availability. Use the recommended troubleshooting techniques to isolate and correct system failures.

Course Content

The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment. The course outline is as follows:

  • Cisco Unified CVP Technical overview
  • Cisco Unified CVP Comprehensive
  • Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
  • Media File, ECC and Micro Applications
  • Cisco Unified CVP VXML Solution
  • VXML Server and Studio
  • Events, Log Files, and Reporting
  • Reporting Database and Backup
  • Failover, Diagnostics, and Troubleshooting

Duration: 5 days

Prices (excl. VAT):
  • United States: US$ 3,695.-
  • Germany: 2,950.- €
 
Click on the location to go directly to the booking pageSchedule
Europe
Slovenia

Currently there are no local training dates scheduled.

Germany
09/07/2012 - 13/07/2012 Frankfurt Enroll
20/08/2012 - 24/08/2012 Hamburg Course language: English Enroll
20/08/2012 - 24/08/2012 Hamburg Enroll
08/10/2012 - 12/10/2012 Berlin Course language: English Enroll
08/10/2012 - 12/10/2012 Berlin Enroll
05/11/2012 - 09/11/2012 Düsseldorf Enroll
19/11/2012 - 23/11/2012 Munich Enroll
17/12/2012 - 21/12/2012 Stuttgart Enroll
Austria
 25/06/2012 - 29/06/2012 Vienna This is a FLEX course. Time zone: Europe/Vienna Enroll:
for online training
for classroom training
15/10/2012 - 19/10/2012 Vienna This is a FLEX course. Time zone: Europe/Vienna Enroll:
for online training
for classroom training
France
19/11/2012 - 23/11/2012 Paris La Défense Enroll
United Kingdom
23/07/2012 - 27/07/2012 London, City Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.