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Customer Voice Portal Implementation (CVPI)

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Course Description Schedule
 

Who should attend

Cisco Customer and Channel Partner/Reseller

Prerequisites

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
  • Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
  • Demonstrate use of the six Cisco Unified ICM Enterprise micro-applications available to support caller interaction with Cisco Unified CVP.
  • Install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP.
  • Execute all the steps required to configure a Cisco Unified CVP environment to provide historical data and configure and use the diagnostic features and tools to ensure end-to-end serviceability.
  • Architect a Cisco Unified CVP solution that is designed for failover protection and high availability. Use the recommended troubleshooting techniques to isolate and correct system failures.

Course Content

The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment. The course outline is as follows:

  • Cisco Unified CVP Technical overview
  • Cisco Unified CVP Comprehensive
  • Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
  • Media File, ECC and Micro Applications
  • Cisco Unified CVP VXML Solution
  • VXML Server and Studio
  • Events, Log Files, and Reporting
  • Reporting Database and Backup
  • Failover, Diagnostics, and Troubleshooting

Duration: 5 days

Prices (excl. VAT):
  • Slovenia: 2,950.- €
  • Germany: 2,990.- €
  • United States: US$ 3,695.-
 
Click on the location to go directly to the booking pageSchedule
Europe
Slovenia
19/08/2013 - 23/08/2013 Ljubljana Course language: English Enroll
18/11/2013 - 22/11/2013 Ljubljana Course language: English Enroll
Poland
01/07/2013 - 05/07/2013 Warsaw Course language: English Enroll
07/10/2013 - 11/10/2013 Warsaw Course language: English Enroll
Turkey
10/06/2013 - 14/06/2013 Istanbul Course language: English Enroll
02/09/2013 - 06/09/2013 Istanbul Course language: English Enroll
25/11/2013 - 29/11/2013 Istanbul Course language: English Enroll
Germany
01/07/2013 - 05/07/2013 Frankfurt Enroll
05/08/2013 - 09/08/2013 Hamburg Enroll
26/08/2013 - 30/08/2013 Berlin Course language: English Enroll
26/08/2013 - 30/08/2013 Berlin Enroll
23/09/2013 - 27/09/2013 Munich Enroll
14/10/2013 - 18/10/2013 Stuttgart Enroll
28/10/2013 - 01/11/2013 Frankfurt Course language: English Enroll
28/10/2013 - 01/11/2013 Frankfurt Enroll
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Austria
22/07/2013 - 26/07/2013 Vienna Course language: English Enroll
09/12/2013 - 13/12/2013 Vienna Course language: English Enroll
Bulgaria
22/07/2013 - 26/07/2013 Sofia Course language: English Enroll
28/10/2013 - 01/11/2013 Sofia Course language: English Enroll
Czech Republic
12/08/2013 - 16/08/2013 Prague Course language: English Enroll
11/11/2013 - 15/11/2013 Prague Course language: English Enroll
Denmark
04/11/2013 - 08/11/2013 Copenhagen Course language: English Enroll
Estonia
15/07/2013 - 19/07/2013 Talin Course language: English Enroll
21/10/2013 - 25/10/2013 Talin Course language: English Enroll
Finland
04/11/2013 - 08/11/2013 Helsinki Course language: English Enroll
Hungary
17/06/2013 - 21/06/2013 Budapest Course language: English Enroll
09/09/2013 - 13/09/2013 Budapest Course language: English Enroll
02/12/2013 - 06/12/2013 Budapest Course language: English Enroll
Latvia
29/07/2013 - 02/08/2013 Riga Course language: English Enroll
04/11/2013 - 08/11/2013 Riga Course language: English Enroll
Lithuania
08/07/2013 - 12/07/2013 Vilnius Course language: English Enroll
14/10/2013 - 18/10/2013 Vilnius Course language: English Enroll
Norway
04/11/2013 - 08/11/2013 Oslo Course language: English Enroll
Romania
17/06/2013 - 21/06/2013 Bucharest Course language: English Enroll
16/09/2013 - 20/09/2013 Bucharest Course language: English Enroll
09/12/2013 - 13/12/2013 Bucharest Course language: English Enroll
Slovakia
24/06/2013 - 28/06/2013 Bratislava Enroll
23/09/2013 - 27/09/2013 Bratislava Enroll
16/12/2013 - 20/12/2013 Bratislava Enroll
Sweden
04/11/2013 - 08/11/2013 Stockholm Course language: English Enroll
Switzerland
14/10/2013 - 18/10/2013 Zurich Enroll
United Kingdom
02/09/2013 - 06/09/2013 London, City Enroll