Operational Foundations for Cisco Service Provider Core Networks (OFCN)

• Support staff
• Service provider network operations center (NOC) personnel
• Service provider engineers
• Service provider partner

This course is part of the following Certifications:

• Cisco Certified Network Professional Service Provider Operations (CCNP SP OPS)

The recommended knowledge and skills that a learner should have for the best learning outcome include:

• IP networking fundamentals; those topics supported by the ICND1 course
• Operations process knowledge, represented by eTOM and/or ITIL® training or recommendations
• Troubleshooting methodology knowledge or experience as applied to IP network environments
• UNIX and/or Linux operating system experience or general familiarity
• Attendance in Supporting Cisco Service Provider Operations IP NGN (SSPO) v1 course To locate Cisco courses that cover the listed prerequisites, go to the Cisco Training & Events webpage at www.cisco.com/web/learning/index.html.

After completing this course, the learner will be able to meet these overall objectives:

• Describe service provider NGN technology trends and their effect on operational environments
• Describe the various NMS tools available to monitor networks and network devices
• Implement incident (event) management procedures
• Demonstrate fault management procedures
• Describe the configuration management process
• Demonstrate change management procedures
• Identify performance management procedure

The Operational Foundations for Cisco® Service Provider Core Networks (OFCN) Version 1.0 course introduces level-two personnel to the service provider network operations environment, processes, and management tools and methods and enables students to practice the primary job roles and tasks. The course helps prepare students for the CCNP® SP Operations certification exam. CCNP certification in SP Operations validates basic knowledge and skills of a Tier 2 support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.