Administering Cisco Unified Contact Center Enterprise (AUCCE)

Course Description Schedule
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

Attendees should meet the following prerequisites: Familiarity with Call Center operations Microsoft Active Directory Microsoft Windows 2003 Microsoft SQL Server 2005.

Course Objectives

After you complete this course you will be able to:

  • Demonstrate an overall understanding of the Cisco Unified Contact Center Enterprise (Cisco Unified CCE) system, the Intelligent Contact Management (ICM) routing application, and its environment.
  • Configure a Cisco Unified CCE system that routes from Cisco Unified IP IVR.
  • Describe ICM users and feature control sets, various ICM configuration utilities, ICM variables, and create routing options using an external SQL Database.
  • Understand administrative scripting, translation routing concepts, and how translation routing operates.
  • Configure a new Cisco Unified CCE system that routes from Cisco Unified Communications Manager.
  • Understand the Cisco Outbound Option components and how to configure an outbound dialer, import rule, query rule, and a campaign.
  • Describe basic reporting characteristics of the Cisco Unified Intelligence Center.

Course Content

Administering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (Cisco Unified CCE) product. This course will give you an understanding of the Cisco Unified CCE system, the Intelligent Contact Management (ICM) routing application, and the Cisco Outbound Option. We will accomplish this by configuring the Cisco Unified CCE software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and configure the Cisco Outbound Option.

  • Module 1: Cisco Unified Contact Center Enterprise Product Overview
  • Module 2: Configuring Cisco Unified Contact Center Enterprise
  • Module 3: Extended Functions
  • Module 4: Administrative Scripts and Translation Routing
  • Module 5: Configuring a Second Peripheral
  • Module 6: Configuring Cisco Outbound Option
  • Module 7: Cisco Unified Intelligence Center


  • Module 1: Cisco Unified Contact Center Enterprise Overview.
  • Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
  • Module 3: Installing Cisco Unified Contact Center Enerprise.
  • Module 4: Database and Application Driven Routing Options.
  • Module 5: Installing Cisco Outbound Options
  • Module 6: Reporting and Maintenance Tools.
Classroom Training
Modality: C

Duration 5 days

Price (excl. VAT)
  • Eastern Europe: 3,000.- €
Enroll now
 
Click on the location to go directly to the booking pageSchedule
Slovenia

Currently there are no local training dates scheduled.  For enquiries please write to info@fastlane.si.

Turkey
09/10/2017 - 13/10/2017 Istanbul Course language: English Enroll
Czech Republic
11/12/2017 - 15/12/2017 Prague Course language: English Enroll
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
 

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