Cisco Prime Service Catalog 10: Advanced Reporting (CPSCAR)

Course Description Schedule Course Outline
 

Who should attend

This course is designed for anyone responsible for using Cisco Prime Service Catalog 10 Reporting and Advanced Reporting modules for in-depth analysis of service request and service fulfillment transactions. The primary audience for this course includes:

  • Business analysts
  • Service designers
  • Service managers
  • Site administrators

Prerequisites

You must understand the basic functions and uses of Cisco Prime Service Catalog in general and be familiar with the service delivery goals and objectives of your service team, business unit, and organization.

Course Objectives

Upon completion of this course, you should be able to:

  • Use Cisco Prime Service Catalog Reporting and Advanced Reporting modules’ features and functions
  • Describe the metrics, dimensions, and attributes that are available in Cisco Prime Service Catalog reports
  • Use and interpret Cisco Prime Service Catalog standard reports
  • Design and configure custom reports using the custom reports data model with IBM Cognos Query Studio and IBM Cognos Report Studio
  • Perform reporting administration

Course Content

The Cisco Prime Service Catalog 10 Advanced Reporting instructor-led course offered by Cisco® High-Touch Delivery Learning Services is a lab-intensive course that introduces you to use Cisco Prime Service Catalog Release 10 advanced reporting.

Cisco Prime Service Catalog software is a self-service portal that allows users to order and manage any type of IT service, from the data center to desktop. The service catalog software lets IT standardize and consolidate a wide array of services, and it gives end users a self-service shopping experience. It also standardizes, unifies, and automates delivery processes for data center and workplace services.

The Cisco Prime Service Catalog 10 Advanced Reporting course teaches students how to use the reporting and advanced reporting modules in Cisco Prime Service Catalog 10. Students learn how to run reports published in the Cisco Prime Service Catalog Reporting module, and learn how to build custom reports using the Cisco Prime Service Catalog datamart using IBM Cognos® Query Studio and IBM Cognos® Report Studio. Students gain an understanding of reporting best practices and learn to perform reporting administration.

This course combines lecture materials and hands-on labs throughout to ensure that you can successfully design, configure, and publish Cisco Prime Service Catalog 10 reports.

Classroom Training
Modality: G

Duration 2 days

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Schedule

Currently there are no training dates scheduled for this course.  Enquire a date

 

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