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ITIL® V3 One Day Overview (ITIL3AF)

Course Description Schedule
 

Who should attend

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Course Content

This course provides an introduction to the subject of Service Management and familiarises delegates with the five core volumes which comprise ITIL version 3:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Coverage of these volumes will include a brief outline of the relevant processes, functions and roles and responsibilities.

Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.

Classroom Training
Modality: G

Duration 1 day

Enroll now
 
Click on the location to go directly to the booking pageSchedule
Slovenia

Currently there are no local training dates scheduled.  For enquiries please write to info@fastlane.si.

 

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