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ITIL® V3 Foundation Certificate in IT Service Management (ITIL3F)

Course Description Schedule
 

Course Overview

The ITIL V3 Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%). This course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification / re certification.

Who should attend

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Course Objectives

Delegates will gain an understanding of:

  • Service Management as a Practice
  • The V3 Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

The course covers the fundamentals of the IT Infrastructure Library (ITIL) Version 3 core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.

The course is comprised of lecture sessions, hands on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

Classroom Training
Modality: G

Duration 3 days

Price (excl. VAT)
  • Eastern Europe: 750.- €
Enroll now
 
Click on the location to go directly to the booking pageSchedule
Slovenia

Currently there are no local training dates scheduled.  For enquiries please write to info@fastlane.si.

This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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