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Administering and Implementing Cisco Jabber, IM&P and Mobile Remote Access (IMPMRA-TB)

Course Description Kurs tarihleri Course Outline

Detailed Course Outline

Module 1: Cisco Unified Communications Solutions

  • Cisco Unified Communications Call Control Options
  • CUCM Overview
  • Cisco Business Edition 6000
  • CUCM IM and Presence Service Overview

Module 2: Cisco Unity Connection and CUCM IM and Presence Service

  • Understanding CUCM IM and Presence Service
  • CUCM IM and Presence Service Features and Functionality
  • CUCM IM and Presence Service Architecture

Module 3: Cisco Unified IM and Presence Implementation

  • Designing and Deploying Cisco Unified IM and Presence
    • Indicators for Speed-Dial Presence
    • CUCM Call History Presence
    • CUCM Subscribe CSS
    • CUCM Presence Groups
    • Microsoft Integration
    • OVA Template for Cisco Unified Communications IM and Presence
    • Cisco Unified Communications IM and Presence Cluster
    • CUCM Deployment Options
    • Service Discovery
    • Quality of Service
    • Jabber Port Usage
    • Enterprise Instant Messaging
    • Multicluster Deployment
    • Federated Deployment
    • Microsoft OCS Federation
    • Mapping of Presence Status
    • Federation Preparation
  • CUC IM and Presence Components and Communication Flows
    • Jabber Information Flow in Deskphone Mode
    • Jabber Information Flow in Softphone Mode
    • Jabber in Phone-Only Mode
    • Jabber and Voicemail
    • Jabber and Conferencing
    • Integration with LDAP for Cisco Jabber
    • CUC IM and Presence, Active Directory, and Exchange
    • CUC IM and Presence Architecture
    • CUC IM and Presence Cluster
    • Jabber Login Flow
    • Access for Jabber without VPN

Module 4: Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • CUCM Administrator Interfaces
  • CUCM Serviceability
  • CUCM Services
  • CUCM Operating System
  • Disaster Recovery System
  • Cisco Unified Reporting
  • Access the CLI
  • Cisco Unified IM & Presence Administrator Interfaces
  • Cisco Unified IM & Presence Serviceability
  • Custom Discovery 1: Verify System Information
  • Custom Discovery 2: Obtain Platform Details with CLI from CUCM

Module 5: Cisco Unified IM and Presence Implementation

  • Integrating Cisco Unified Communications IM and Presence
  • Set Up Cisco Unified Communications Manager for Presence
  • Checklist for Cisco Unified Communications Manager Setup
  • Jabber UC Services
  • Implementing Cisco Unified Communications IM and Presence
  • Checklist for Cisco Unified Communications IM and Presence Setup
  • Cisco Unified Communications IM and Presence Services
  • Jabber Service Discovery
  • Service Discovery: Domain
  • Service Discovery: Operating Mode
  • Cisco UDS SRV Record
  • SRV Records
  • DNS SRV Record Priorities and Weights
  • Troubleshoot DNS SRV Entries
  • Methods of Installation
  • Create a Custom Installer

Module 6: Cisco Unified IM and Presence Implementation (cont’d)

  • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
    • Jabber in Phone-Only Mode
    • Configure Cisco Jabber in Softphone Mode
    • Legacy Client Settings
    • Jabber UC Services
    • Upload Jabber-Config File to TFTP Server
    • Visual Voicemail Interface for Cisco Jabber
    • Jabber in Softphone Mode
    • Jabber Account Options
    • Connection Status
    • LDAP Profile Test
    • Voicemail Profile Test
    • Enable End Users and Devices for CTI
    • Jabber in Deskphone Mode
  • Configuring Jabber Mobile and Integrating Directory Servers
    • Jabber Framework Alignment
    • Configuration URL
    • Legacy Client Settings
    • Video Features
    • Dial-via-Office Reverse Calling
    • Low-Bandwidth Mode
    • URL Handlers
    • Secure Cisco Jabber on Mobile
    • Add Cisco Jabber in Cisco Unified Communications Manager
    • Jabber User Configuration XML File
    • Jabber Configuration Sources
    • Jabber Contact Sources
    • Contact Lookup
    • Cisco UDS Directory Access
    • Photo Support
  • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
    • System Dashboard
    • Cisco Unified IM and Presence Reporting
    • Presence Viewer
    • System Troubleshooter
    • Jabber Connection Status
    • Troubleshoot Common Jabber Issues
    • Cisco Unified IP Phone Cannot Be Selected
    • In Softphone Mode, Telephony is not Possible
    • Users Are Not Shown as On the Phone During an Active Call
    • End User Cannot Log into Jabber
    • Search for Contacts Returns No Results
    • End User Cannot Control the Cisco Unified IP Phone 9971
    • Trace Filter Settings
    • Troubleshoot SIP Integration

Module 7: Cisco VCS and Cisco Expressway

  • Describing Cisco VCS and Cisco Expressway Series
    • Overview
    • Deployment Options
    • Platforms, Licenses, and Features
    • Clustering
    • Initial Configuration
  • Deploying Users and Local Endpoints in Cisco VCS Control
    • User Authentication Options
    • Endpoint Registration
    • Endpoint Authentication
    • Cisco TMS Provisioning
    • Zones
    • Links
    • Pipes
  • Interconnecting Cisco Unified Communications Manager and Cisco VCS
    • Cisco Unified Communications Manager and Cisco VCS Interconnection Overview
    • Call Flow between Cisco Unified Communications Manager and Cisco VCS
    • Cisco VCS Dial Plan Components
    • Configuration of Cisco Unified Communications Manager and Cisco VCS Interconnections
    • FindMe Configuration Procedure
  • Implementing Unified Communications Mobile and Remote Access
    • Overview
    • Components
    • Operations
    • Configuration Procedure

Labs

  • Add Endpoints
  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
    • Set Up CUCM for Presence Integration
    • Set Up Cisco Unified Communications IM and Presence
    • Configure service discovery
    • Install Cisco Jabber
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
    • Configure Cisco Jabber in Phone-Only Mode
    • Set Up Cisco Jabber in Full UC Mode
    • Use Jabber Config File Generator to Enable Features
    • Enable Voice Messaging in Cisco Jabber
    • Use RTMT to View Performance Counters
    • Configure LDAP and UDS Directory Access
  • Configure Cisco Jabber Mobile and Integrate Directory Servers
    • Photo retrieval in Cisco Jabber
    • Configure BYOD and configure Cisco Jabber Mobile
    • Configure additional features
    • Integrate Microsoft Exchange calendaring to show presence status
  • Troubleshoot Cisco Unified Communications IM and Presence
    • Trace Cisco Jabber login and logout Messages
    • Trace Instant Messaging
    • Trace a SIP Status Update Message
  • Configuring Cisco VCS Control to Register Endpoints
    • Perform Initial Cisco VCS Control Configuration
    • Enable Provisioning on the Cisco TMS Server and Cisco VCS Control
    • Configure a Subzone for Cisco Jabber Video for TelePresence Clients
  • Implementing a Dial Plan in Cisco VCS Control to Interconnect with Cisco Unified Communications Manager
    • Configure CUCM to Connect with Cisco VCS
    • Configure Cisco VCS to Connect with CUCM
    • Configure Bandwidth Limitations Between Cisco VCS and CUCM
    • Configure FindMe for Cisco Jabber Video for TelePresence Clients
  • Implementing Mobile and Remote Access via Cisco Expressway
    • Implement Support for Internal Cisco Jabber Clients
    • Configure Initial Settings on Cisco Expressway Series
    • Configure Mobile and Remote Access on Cisco Expressway Series
    • Configure a Secure Traversal Zone Connection for Cisco Unified Communications
    • Configure Cisco Jabber to Register via Mobile and Remote Access
 

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