Home > Training > Cisco Systems > CVPI

Customer Voice Portal Implementation (CVPI)

Download PDF Download Course Outline (PDF)
Course Description Kurs tarihleri Course Outline
 

Kimler katılmalı

The primary audience for this course is as follows:

  • Individuals with telephony or data networking background who are familiar with the network infrastructure and IP communications components on which Cisco Unified CVP will be implemented

önkoşullar

The knowledge and skills that a learner must have before attending this course are as follows:

  • Cisco CCNA®
  • Knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course
  • Knowledge and skills equivalent to having attended the Cisco IP Telephony Part 1 (CIPT1) course
  • Experience and knowledge about Cisco Unified Contact Center Enterprise

Kurs hedefi

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model
  • Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise
  • Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP
  • Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
  • Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability
  • Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures

Kurs içeriği

This course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

 
Reservasyon için şehir adını tıklayınKurs tarihleri
Avrupa
Türkiye

Currently no local training dates available. For enquiries please write to info@fastlane.si.

Almanya
2012-07-09 - 2012-07-13 Frankfurt Enroll
2012-08-20 - 2012-08-24 Hamburg Kurs dili: Ingilizce Enroll
2012-08-20 - 2012-08-24 Hamburg Enroll
2012-10-08 - 2012-10-12 Berlin Kurs dili: Ingilizce Enroll
2012-10-08 - 2012-10-12 Berlin Enroll
2012-11-05 - 2012-11-09 Düsseldorf Enroll
2012-11-19 - 2012-11-23 Münih Enroll
2012-12-17 - 2012-12-21 Stuttgart Enroll
Avustralya
 2012-06-25 - 2012-06-29 Wien This is a FLEX course. saat dilimi: Europe/Vienna Enroll:
for online training
for classroom training
2012-10-15 - 2012-10-19 Wien This is a FLEX course. saat dilimi: Europe/Vienna Enroll:
for online training
for classroom training
Büyük Britanya
2012-07-23 - 2012-07-27 London, City Enroll
Fransa
2012-11-19 - 2012-11-23 Paris La Défense Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.