Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Kurs tarihleri Course Outline
 

Kimler katılmalı

  • Channel Partner / Reseller
  • Customer
  • Employee

önkoşullar

The knowledge and skills that a learner must have before attending this course are as follows:

Kurs hedefi

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Kurs içeriği

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom training
Modality: C

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 3.000,- €
  • Polonya: 3.000,- €
  • Bulgaristan: 3.000,- €
  • Litvanya: 3.000,- €
  • Romanya: 3.000,- €
  • Slovakia: 3.000,- €
  • Sırbistan: 3.000,- €
Tarihler ve Rezervasyon
Online training
Modality: L

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 3.000,- €
Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

Slovenya
2017-11-20 - 2017-11-24 Ljubljana Kurs dili: Ingilizce Enroll
Çek Cumhuriyeti
2017-09-11 - 2017-09-15 Prag Kurs dili: Ingilizce Enroll
Fast Lane bütün garanti Kurs tarihlerini katılımcı sayısı her ne olursa olsun gerçekleştirmektedir. Mücbir sebepler veya diğer öngörülemeyen olaylar, kaza yada hastalık gibi durumlarda bir dersin uygulanması imkansız.
Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
 

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