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Citrix XenApp and XenDesktop 7.x Helpdesk Support (CXD-105)

Course Description Kurs tarihleri Course Outline
 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Kimler katılmalı

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

önkoşullar

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Kurs hedefi

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom training
Modality: C

Süre 2 Gün

Ücret (excl. KDV)
  • Türkiye: 780,- €
Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye
2017-10-02 - 2017-10-03 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana 780,- € Kurs dili: Ingilizce Enroll
2017-12-04 - 2017-12-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
Slovenya
2017-10-02 - 2017-10-03 Ljubljana This is a FLEX course.   saat dilimi: Europe/Ljubljana Kurs dili: Ingilizce Enroll:
for online training
for classroom training
2017-12-04 - 2017-12-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
Polonya
2017-10-02 - 2017-10-03 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana 780,- € Kurs dili: Ingilizce Enroll
2017-12-04 - 2017-12-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
Macaristan
2017-10-02 - 2017-10-03 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana 780,- € Kurs dili: Ingilizce Enroll
2017-12-04 - 2017-12-05 Budapest This is a FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll:
for online training
for classroom training
Romanya
2017-10-02 - 2017-10-03 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana 780,- € Kurs dili: Ingilizce Enroll
2017-12-04 - 2017-12-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
Slovakia
2017-10-02 - 2017-10-03 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana 780,- € Enroll
2017-12-04 - 2017-12-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Enroll
Çek Cumhuriyeti
2017-10-02 - 2017-10-03 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana 780,- € Kurs dili: Ingilizce Enroll
2017-12-04 - 2017-12-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
Fast Lane bütün garanti Kurs tarihlerini katılımcı sayısı her ne olursa olsun gerçekleştirmektedir. Mücbir sebepler veya diğer öngörülemeyen olaylar, kaza yada hastalık gibi durumlarda bir dersin uygulanması imkansız.
Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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