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ITIL® V3 Half Day Overview (ITIL3AH)

Course Description Kurs tarihleri
 

Kimler katılmalı

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Kurs hedefi

This course provides a high level overview of Service Management and introduces delegates to the five core volumes which comprise ITIL version 3:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

The primary emphasis of this course will be on the Service Transition and Service Operation volumes which cover those processes commonly encountered during the day to day management of IT service provision.

 
Kurs tarihleri

Şu anda bu Kurs için herhangi bir eğitim tarihleri bulunmamaktadır.  Enquire a date

 

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