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ITIL® Certificate in Planning, Protection and Optimisation (ITIL3CPPO)

Course Description Kurs tarihleri
 

Kimler katılmalı

  • Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications.

  • Individuals who require a practical understanding of the Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service within an organisation.

  • Operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management who wish to enhance their role-based capabilities.

önkoşullar

Possession of ITIL V3 Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate Possession of ITIL V3 Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate – On attending the course please ensure you provide documented evidence that you have passed either the ITIL Version 3 Foundation or the V2 to V3 Foundation bridging course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If the exam board was not ISEB, you must also provide the name of the examination board who issued the certificate. Failure to this will result in you exam results being withheld by the exam accreditation body until proof of accreditation has been provided. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank-you for your co-operation.

Kurs hedefi

The ITIL® Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITIL® Version 3 certification.

This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management,
  • Demand Management

Kurs içeriği

The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library® (ITIL®) Version 3.

The core volume of Service Design provides guidance on the design of new or changed services for introduction into the live environment.

 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

This is a FLEX course, which is delivered both virtually and in the classroom.
 

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