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ITIL® V3 Capability Certificate in Release Control and Validation (ITIL3CRCV)

Course Description Kurs tarihleri
 

Kimler katılmalı

  • Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications.

  • Individuals who require a practical understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service within an organisation.

  • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management who wish to enhance their role-based capabilities.

önkoşullar

Possession of ITIL V3 Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate

On attending the course please ensure you provide documented evidence that you have either passed the ITIL Version 3 Foundation Certificate or have passed your ITIL v2 Foundation Certificate and Foundation Bridge by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. . If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank-you for your co-operation.

Kurs hedefi

The ITIL Certificate in Release, Control and Validation (RCV) Course is one of the four courses that fit into the capability stream for ITIL Version 3 certification.

This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Release, Control and Validation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

  • Change Management
  • Release and Deployment Management,
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management

It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk).

The main focus of the course is covered by the Service Transition volume of the IT Infrastructure Library (ITIL) Version 3.

The core volume of Service Transition provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.

Kurs içeriği

Examinations

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 26 marks from 40 (65%).

IT Infrastructure Library ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

This is a FLEX course, which is delivered both virtually and in the classroom.
 

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