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ITIL® Lifecycle Certificate in Service Strategy (ITIL3LSS)

Course Description Kurs tarihleri
 

Kimler katılmalı

  • IT professionals working in roles associated with strategic planning.

  • Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework.

  • Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications.

  • Individuals who require a practical understanding of the Service Strategy processes and how they may be used to enhance the quality of IT service within an organisation.

Kurs hedefi

The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® Version 3 certification.

The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Delegates will gain competencies in the following elements of Service Strategy:

  • Service Strategy Principles
  • Defining Services and Market Spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing Demand
  • Driving Strategy Through the Service Lifecycle
  • Understanding Critical Success Factors and Risks

Kurs içeriği

The main focus of the course is covered by the Service Strategy volume of the IT Infrastructure Library® (ITIL®) Version 3.

 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

This is a FLEX course, which is delivered both virtually and in the classroom.
 

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