Cisco Optical Technology Services

Cisco TrainingAs a leader in optical technology for nearly 2 decades, Fast Lane has built an optical team of experts and engineers who are responsible for different services including design, installation, maintenance, training, and workshops.

Cisco Learning Specialized PartnerWe have been involved in Cisco optical business since 2002 and have successfully fulfilled many international projects by helping Cisco partners and customers to build, maintain and troubleshoot their networks.

Optical networks that we have built have been used to interconnect Data Centers, as well as to provide core infrastructure for the data transport between different remote locations and headquarters.

Our Optical customers have included financial enterprises, governmental institutions and one of the biggest Service Providers in the US, Europe, and the Middle East. Our projects to design networks, implement and provide support for these customers have included:

  • Optical DWDM Network design and installations
  • Installation of optical management software • Design and Installation of NCS2000, ONS15454 and ONS15454 SONET platforms
  • NCS2000 and ONS 15454 DWDM optical network upgrade
  • Optical consultation, Design and Upgrade of existing optical network (including final installation and performance testing)
  • Optical consultation, Design verification, Optical network implementation (including final installation and performance testing)


All projects start with optical design, where Cisco uses the Cisco Transport Planner (CTP) software tool. We have all the skills required to gather customer requirements and create an optical network using the CTP tool, which is capable of analyzing and providing customers with a Bill Of Material (BOM) including prices and all optical parameters.

This way we can always evaluate customer requirements and design the network according to their needs and according to physical fiber characteristics and locations available for hosting the optical equipment. As the CTP tool is an approved Cisco design tool, we are able to provide Customers with the whole pretested solution. The outcome of the CTP is the BOM, which is used by customers to order equipment directly from Cisco and/or their partners.

On many occasions, we have also provided a second opinion by designing the optical network for customers who wanted to see if a more optimal design could be made. Having many years of experience in design, we can manually select certain design parameters in order to create a more optimal or sometimes even cheaper design.

As network design is critical for the operation of the network, we also provide support while engaging the ISP in the project, by providing the requirements for gathering all of the parameters required for optical network design.


Once the design has been created, equipment is ordered from Cisco or via partners and upon arrival of the hardware, installation of the customer’s optical network is scheduled.

The CTP design tool provides all the necessary installation parameters and our experienced experts/engineers are trained to mount the equipment into racks, to provide physical installation of chassis, cards/modules, all the fiber patching, software installation and optimization at the end. Installation might also require certain testing as physical conditions between the design phase and installation phase could change. By using different test tools (OTDR, Optical Power Meter, Spectrum Analyzer, BERT tester, etc…) we can support installation and troubleshoot potential problems as well as prepare acceptance testing at the end for the final handover.

Our experts/engineers can provide installation support in any case, whether the design is made by us, by the customer or by Cisco. We can lead the installation and testing of the equipment or just provide additional technical resources for the customer in case they do not have enough expertise and/or resources to successfully finish the installation in the specified time.


All networks are live and require certain changes during their lifetimes. For that reason in addition to Day 0 initial installation, customers often require certain changes/upgrades as a result of changed or new business requirements that they have.

On these occasions, we can provide a new updated design of your existing network or simply take your existing design and continue with an upgrade, by adding new services and hardware or by adding new business locations where connectivity is required.

Sometimes customers receive a better offer from another service provider for fiber connectivity or new/better optical fiber even becomes available. In this case an upgrade is required in order to provide new optical parameters for the existing optical equipment.

During evaluation of the changes, we use tools to provide customers with the sense whether only software changes are required, or new hardware must be added as well.

Our upgrade services also include pretesting and evaluation of future changes in order to prepare the customer for all upcoming changes and costs. This is especially important if the customer is evaluating changes for future upgrades and businesses require information such as: does the upgrade require investment in new hardware or whether we can provide a solution using existing hardware already deployed, where only optical parameters and/or configuration must be updated.


After the successful installation of the optical network, customers then start with the production and live data is sent across the network.

During the operation of an optical network different expected or unexpected events can arise. This could be network hardware failure, a fiber cut, degradation/aging of hardware components and/or optical fiber or different unexpected events such as equipment disconnection, human error during operation, etc…

In these situations our experts/engineers are well trained to troubleshoot the optical network, find the failure and provide a solution for the problem. With the use of different optical test equipment tools as well as built-in tools, which are part of optical equipment, fast resolution of the problem is guaranteed. Customers might also have different optical management software, where our experts/engineers are trained to be able to use and operate many older and newer optical software management tools.

In case customers have spare parts and/or a support contract with the vendor, the resolution also includes the exchange of failed hardware in a specified time frame, when new hardware becomes available.

During troubleshooting and testing of the optical fiber the procedure also often involves the ISP team as the fiber is not always owned by the customer. Our experts/engineers provide necessary support in these cases as well, by supporting the troubleshooting teams with all necessary data, where it is evident whether failure is on Customer or ISP side.


For proper network operation, network monitoring is required. It can be done with a proper Network Operations Center (NOC) team of people or customers can reply on their contract with the support partner.

We have an experienced optical team ready to provide support for the customer’s optical networks. We can provide first-level support and second-level support as well as on-site intervention if required within the specified time frame.

If customers have their own support team/center or even a small/large NOC, we can provide basic training to them, so that they can provide the first-level support by themselves and engage our experts only when more complex situations require our assistance. If a customer prefers, we can also provide complete support including at the first level.

The 24/7 support requires a connection to the customer’s equipment or to a PC which has direct or indirect connectivity to the customer's network. We typically use a secure VPN connection in order to connect remotely whenever needed and provide a solution in a very short time.

Part of the 24/7 support can also be a monthly check of the optical network and device backups. With proactive monitoring, optimization and proper backup procedures, we can maximize uptime and proactively monitor the customer network for certain degradations/aging in order to detect potential issues and resolve them during maintenance windows before service-impacting failure happens.

The ONS 15454 is the flagship of the Cisco Optical portfolio, which includes core, edge/access, and DWDM platforms supporting a broad range of provider, carrier, and enterprise solutions. A leading Cisco SP Optical Specialized Partner and an authorized Cisco Learning Solutions Partner, we offer comprehensive training programs including many hands-on labs for Cisco Optical solutions.


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