> > > AUCCE1 Detailed outline

Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline

Detailed Course Outline

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR / VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting
 

Cookies help us deliver our services. By using our services, you agree to our use of cookies.   Got it!