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Cisco CCIE Collaboration Advanced Workshop (CIEC)

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Detailed Course Outline

Quality of Service

  • Describe QoS requirements based on codecs, protocols, and other relevant parameters
  • Describe CBWFQ and PQ for voice and video, and how to use them
  • Explain link efficiency technologies and when and how to use them
  • Describe Cisco AutoQoS and how to adapt it for voice and video requirements
  • Describe how QoS hardware-related design is implemented on Cisco Catalyst 3750 Series Switches
  • Describe how Cisco Catalyst switches process ingress traffic when applying classification and marking
  • Describe how policing is done in a Cisco Catalyst switch and how to avoid congestion
  • Describe egress queuing and scheduling options in a Cisco Catalyst 3750 Series Switch, including shaping, sharing, and SRR

Voice Applications

  • Describe the integration of Cisco Unity Connection with call processing, user directory, and mail systems
  • Identify and resolve most common Cisco Unity Connection integration errors
  • Describe the call flow in Cisco Unity Connection and how to control the flow of incoming calls
  • Describe how to network two standalone Cisco Unity Connection servers or clusters
  • List the most common voice messaging issues and explain how to troubleshoot them
  • Describe the integration of applications and the call and message flows with Cisco Unified IM and Presence
  • Describe the Cisco Jabber client modes, dependencies, and user profiles
  • Describe the Cisco Unified IM and Presence system troubleshooting tools and how to use them to fix common integration issues
  • Describe the federation between two Cisco Unified IM and Presence clusters
  • Describe the client troubleshooting capabilities and the Cisco Unified IM and Presence traces
  • Describe Cisco Unified CCX integration with the call processing system and call flows
  • Describe the options that are available for routing calls based on groups or skills
  • Describe how to adapt default scripts to customer requirements
  • Describe the troubleshooting tool in Cisco Unified CCX and show how to resolve a script issue

Globalized Call Routing

  • Provide an overview of globalized call routing and describe its components
  • Describe how globalized call routing works and the issues that must be considered when implementing, verifying, and troubleshooting globalized call routing

Service Advertisement Framework and Call Control Discovery

  • Formulate an overview of SAF and CCD
  • Describe the main characteristics of SAF and CCD
  • Describe how CCD works
  • Describe how to implement SAF and CCD
  • Describe the considerations that are necessary when implementing CCD and how to verify and troubleshoot SAF and CCD

Enhanced Location CAC

  • Provide an overview of Enhanced Location CAC
  • Describe how intracluster Enhanced Location CAC works and how it is implemented
  • Describe how intercluster Enhanced Location CAC works and how it is implemented
  • Describe what needs to be considered when implementing Enhanced Location CAC and list Enhanced Location CAC-related monitoring and troubleshooting tools

Media Resources and Codec Preferences

  • Describe conference bridges
  • Describe the MTPs
  • Describe transcoders
  • Describe MOH and multicast MOH
  • Describe the RSVP agents
  • Describe codec preferences

SIP URI Dialing and Advanced SIP Deployments

  • Prepare an overview of URI dialing and describe its components
  • Describe URI dialing operation, considerations, monitoring, and troubleshooting
  • Describe what must be considered in multivendor SIP deployments

Intercluster Lookup Service

  • Describe the purpose of ILS and the services it provides
  • Describe the components of ILS networking and their functions
  • Describe how URI syncing works and how it interacts with URI routing
  • Describe what needs to be considered when implementing ILS
  • Configure URI routing and synchronization in an ILS network
  • Describe ILS-related Cisco Unified Communications Manager alarms and CLI commands

Call-Routing Priorities

  • Describe the two Cisco Unified Communications Manager call-routing tables
  • Describe the Cisco Unified Communications Manager call-routing process and its priorities

Cisco EMCC

  • Describe Cisco EMCC and explain how EMCC mitigates the challenges that are associated with cross-cluster Cisco Extension Mobility logins
  • Describe the Cisco EMCC login process, including Cisco EMCC components and their functions
  • Describe the Cisco EMCC RSVP agent and PSTN access
  • Describe how Cisco EMCC is implemented, verified, and what needs to be considered when implementing Cisco EMCC

Lab Exercises
QoS in a Collaboration Environment

  • Verify the QoS settings and DiffServ parameters in the Cisco Unified Communications Manager and on the gateways
  • Configure LLQ
  • Configure QoS on Cisco Catalyst 3750 Series Switch

Implement and Troubleshoot Voice Messaging

  • Integrate Cisco Unity Connection with Unified CM
  • Test call routing behavior
  • Integrate Cisco Unity Connection in different locations via intersite links
  • Trace MWI issues

Implement and Troubleshoot IM and Presence

  • Integrate Cisco Unified Communications IM and Presence with Unified CM
  • Configure presence for both users and register Cisco Jabber
  • Trace Cisco Unified Communications IM and Presence communication flows

Implement and Troubleshoot Customer Care

  • Integrate Cisco Unified CCX
  • Debug an ICD script
  • Implement skill-based routing

Verify Globalized Call Routing

  • Analyze globalized call-routing calls and examine the call flow and digit manipulation

Implement Call Control Discovery

  • Configure a SAF forwarder on the HQ and BR1 routers
  • Configure a SAF client on the HQ and BR1 Cisco Unified Communications Manager clusters

Implement Enhanced Location CAC

  • Implement intracluster Enhanced Location CAC
  • Implement intercluster Enhanced Location CAC

Troubleshoot Media Resources

  • Troubleshoot media resources

Implement SIP URI Dialing and SIP Connectivity to Third-Party SIP Call Control Domains

  • Implement URI dialing
  • Connect to third-party SIP call control domains

Implement Intercluster Lookup Service

  • Implement ILS

Verify Call Routing

  • Verify the call-routing process

Implement Cisco EMCC

  • Implement Cisco Extension Mobility
  • Implement Cisco EMCC

Cisco 360 CCIE Collaboration Assessment Lab 1

  • Implement Cisco Extension Mobility

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