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Cisco Meeting App Foundation (COLLAB150)

Course Description Schedule Course Outline

Detailed Course Outline

Module 1: Cisco Meeting App Operations

You should be able to operate Cisco Meeting App after completing the 4-hour class, which also includes these objectives:

  • Describe the main features of Cisco Meeting Solution.
  • Describe the relationship between Lightweight Directory Access Protocol (LDAP), and the Cisco Meeting Server and the Cisco Meeting Apps.
  • Locate documentation on the Cisco website.
  • Locate specific information from the documentation using the Cisco website.
  • Download the Cisco Meeting App for your operating system from the Cisco website.
  • Describe the differences between Cisco Meeting App for Windows, Mac, and iOS operating systems.
  • Log in to the Cisco Meeting App.
  • Make a call to an existing space using Cisco Meeting App.
  • Describe the difference between a space and a point-to-point call.
  • Use chat in a team space using Cisco Meeting App.
  • Create a team space using Cisco Meeting App.
  • View and share presentations in a team space using Cisco Meeting App.
  • Manage audio, video, and presentations in a team space using Cisco Meeting App.
  • Manage access to spaces and best practices when holding multiple meetings.
  • Describe how to transfer allor part of a call to an iOS device, Mac, or PC.
  • Describe the differences between browser support for Chrome and other browsers.
  • Create an invitation to a space from Cisco Meeting App.
  • Join a space as a guest from Cisco Meeting App (WebRTC) using an invitation.
  • Log in to the Cisco Meeting App (WebRTC) app.
  • Describe when to use the Back button in the browser.
  • Connect to a space from the Cisco Meeting App (WebRTC).
  • Use chat in a space from the Cisco Meeting App (WebRTC).
  • Create a team space from the Cisco Meeting App (WebRTC).
  • Describe how to join a space from a telepresence system.
  • Describe how to use the telepresence system keypad to change layouts in a space.
  • Describe how to use the telepresence system keypad to lock and unlock spaces.
  • Describe how to use the telepresence system keypad to mute and unmute all participants in a space.
  • Describe how to call a telepresence system from Cisco Meeting App.
  • Describe how to join a space from a Microsoft Skype for Business endpoint.
  • Describe how to call a Skype for Business system from Cisco Meeting App
Module 2: Troubleshooting Tools

After completing the 4-hour class, you should be able to use troubleshooting techniques and tools to assist end users with Cisco Meeting App related issues, including the following:

  • Access the FAQs for users on the Cisco website.
  • Access the FAQs for administrators on the Cisco website.
  • Download the Troubleshooter Cisco Meeting App, WebRTC, and SIP Endpoints from the Cisco website.
  • Describe the Microsoft ClickOnce Windows smart-client application.
  • Confirm the ClickOnce installation of the URI.
  • Add a site to a trusted-site list in a browser.
  • Check operating system and web browser compliance with ClickOnce and Cisco Meeting App for Microsoft Windows.
  • Check operating system requirements for Cisco Meeting App MSI installer.
  • Check operating system requirements for Cisco Meeting App OS and MAC installer.
  • Describe how to check Domain Name System (DNS) records.
  • Describe possible certificate errors and restorative action required to remove them.
  • Change the camera, speakers, and microphone used by Cisco Meeting App.
  • Confirm that a Cisco Meeting App (WebRTC) has access to a local camera, speakers, and microphone.
  • Describe how network conditions affect video and audio quality.
  • Describe how bandwidth can be adjusted on Cisco Meeting App to reduce network-related issues.
  • Diagnose and fix an audio issue caused by microphones being muted or speaker volumes not set.
  • Diagnose and fix an audio issue caused by cameras being switched off, video disabled, or lens covers closed.
  • Describe how room environments can affect call quality.
  • Describe how to create a diagnostic log from Cisco Meeting App.
  • Describe where fault logs are sent when an end user takes a diagnostic log from the settings menu.
  • Describe where fault logs are sent when an end user is prompted to create a diagnostic log.
  • Use Chrome to confirm that WebRTC capabilities are working.
  • Download the Cisco Meeting App folders from a Mac and PC to send to support.
  • Download a Cisco Meeting App failure file from a device after an unexpected software restart.
 

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