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Course Description Schedule Course Outline

Detailed Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

  • Cisco collaboration deployments
  • Troubleshooting methodology and monitoring tools

Module 2: Cisco Unified Communications (UC) Manager Troubleshooting

  • Common gateway and endpoint registration issues
  • UC Manager availability issues
  • Database replication issues
  • LDAP integration issues

Module 3: TelePresence Video Communication Server (VCS) Troubleshooting

  • Endpoint registration issues
  • VCS control and Expressway availability issues
  • Database replication issues
  • LDAP integration issues

Module 4: Troubleshooting Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) Issues
Module 5: Troubleshooting Cisco UC Manager Mobility Issues

  • Device mobility issues
  • Extension mobility issues
  • Cisco Unified Mobility issues

Module 6: Troubleshooting Cisco TelePresence Management Suite (TMS) Issues
Module 7: Troubleshooting Voice Quality and Media Resources Issues

  • Media Termination Point (MTP) issues
  • Transcoder issues
  • Troubleshooting Audio and Video Issues:
    • Conferencing issues
    • Quality issues


  • Troubleshooting Gateway and Endpoint Registration Issues
    • Cisco IP Phone Registration
    • Media Gateway Control Protocol (MGCP) Gateway Registration
  • Troubleshooting LDAP Integration Issues
    • Synchronization Issues at HQ Site
    • Authentication Issues
  • Troubleshooting Endpoint Registration Issues: Cisco Jabber Video for TelePresence Registration
  • Troubleshooting LDAP Integration Issues
    • Device Authentication Issues
    • Account Authentication Issues
  • Troubleshooting ILS and GPDR
  • Troubleshooting Device Mobility Issues
  • Troubleshooting Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
    • Connect
    • Mobile Voice Access
  • Troubleshooting Cisco TMS Issues
  • Troubleshoot Transcoder Issues
  • Troubleshooting Issues with Audio and Video Conferences

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