Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

  • None Required

Course Objectives

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training
Modality: C

Duration 5 days

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Online Training
Modality: L

Duration 5 days

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Click on the location to go directly to the booking page Schedule
Slovenia
17/09/2018 - 21/09/2018 Ljubljana Course language: English Enroll
03/12/2018 - 07/12/2018 Ljubljana Course language: English Enroll
Europe
France
14/05/2018 - 18/05/2018 Paris Enroll
03/09/2018 - 07/09/2018 Paris Enroll
Italy
16/07/2018 - 20/07/2018 Rome Enroll
05/11/2018 - 09/11/2018 Milan Enroll
Spain
14/05/2018 - 18/05/2018 Madrid Enroll
19/11/2018 - 23/11/2018 Madrid Enroll
United Kingdom
04/06/2018 - 08/06/2018 London, City Enroll
03/09/2018 - 07/09/2018 London, City Enroll
North America
United States
07/05/2018 - 11/05/2018 guaranteed date! Online Training Time zone: US/Mountain Course language: English Enroll
04/06/2018 - 08/06/2018 guaranteed date! Online Training Time zone: US/Mountain Course language: English Enroll
16/07/2018 - 20/07/2018 guaranteed date! Online Training Time zone: US/Mountain Course language: English Enroll
16/07/2018 - 20/07/2018 Online Training Time zone: US/Mountain Course language: English Enroll
13/08/2018 - 17/08/2018 guaranteed date! Online Training Time zone: US/Mountain Course language: English Enroll
10/09/2018 - 14/09/2018 guaranteed date! Online Training Time zone: US/Mountain Course language: English Enroll
Asia Pacific
Australia
06/08/2018 - 10/08/2018 Sydney This is a FLEX course.   Time zone: Australia/Sydney Enroll:
for online training
for classroom training
12/11/2018 - 16/11/2018 Melbourne This is a FLEX course.   Time zone: Australia/Melbourne Enroll:
for online training
for classroom training
Middle East
Qatar
27/05/2018 - 31/05/2018 Doha Course language: English Enroll
Saudi Arabia
04/11/2018 - 08/11/2018 Riyadh Course language: English Enroll
United Arab Emirates
13/05/2018 - 17/05/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
28/10/2018 - 01/11/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
Africa
Egypt
17/06/2018 - 21/06/2018 Cairo Course language: English Enroll
02/12/2018 - 06/12/2018 Cairo Course language: English Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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