Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

  • None Required

Course Objectives

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training
Modality: C

Duration 5 days

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Online Training
Modality: L

Duration 5 days

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Click on the location to go directly to the booking page Schedule
Slovenia
05/03/2018 - 09/03/2018 Ljubljana Course language: English Enroll
17/09/2018 - 21/09/2018 Ljubljana Course language: English Enroll
03/12/2018 - 07/12/2018 Ljubljana Course language: English Enroll
Europe
France
14/05/2018 - 18/05/2018 Paris Enroll
03/09/2018 - 07/09/2018 Paris Enroll
Italy
05/02/2018 - 09/02/2018 Rome Enroll
16/04/2018 - 20/04/2018 Milan Enroll
16/07/2018 - 20/07/2018 Rome Enroll
05/11/2018 - 09/11/2018 Milan Enroll
Spain
14/05/2018 - 18/05/2018 Madrid Enroll
19/11/2018 - 23/11/2018 Madrid Enroll
Sweden
28/05/2018 - 01/06/2018 Stockholm Course language: English Enroll
United Kingdom
04/06/2018 - 08/06/2018 London, City Enroll
03/09/2018 - 07/09/2018 London, City Enroll
North America
United States
12/02/2018 - 16/02/2018 Online Training Time zone: US/Mountain Course language: English Enroll
12/03/2018 - 16/03/2018 Online Training Time zone: US/Mountain Course language: English Enroll
Latin America
Mexico
05/02/2018 - 09/02/2018 Online Training Enroll
Asia Pacific
Australia
07/05/2018 - 11/05/2018 Melbourne This is a FLEX course.   Time zone: Australia/Melbourne Enroll:
for online training
for classroom training
06/08/2018 - 10/08/2018 Sydney This is a FLEX course.   Time zone: Australia/Sydney Enroll:
for online training
for classroom training
12/11/2018 - 16/11/2018 Melbourne This is a FLEX course.   Time zone: Australia/Melbourne Enroll:
for online training
for classroom training
Middle East
Qatar
27/05/2018 - 31/05/2018 Doha Course language: English Enroll
Saudi Arabia
04/11/2018 - 08/11/2018 Riyadh Course language: English Enroll
United Arab Emirates
13/05/2018 - 17/05/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
28/10/2018 - 01/11/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
Africa
Egypt
17/06/2018 - 21/06/2018 Cairo Course language: English Enroll
02/12/2018 - 06/12/2018 Cairo Course language: English Enroll
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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