Cisco Customer Success Manager (DTCSM)

Course Description Schedule
 

Who should attend

  • Customer Success Managers
  • Customer Enablement Managers
  • Customer Adoption Managers

and any individuals involved in customer engagement who have responsibility to ensure customers maximise value from a product or service to ensure customer retention and growth.

Prerequisites

It is recommended, but not required, that students have the following knowledge and skills:

  • Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Either completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course or be familiar and comfortable with its content

Course Objectives

The role of Customer Success Manager (CuSM) is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, both organizations benefit. The Cisco Customer Success Manager certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. This instructor lead program spans three days, and provides an immersive training on the core tenets of Customer Success, diving into the Cisco Adoption VALUE Framework, and preparing the learners to successfully complete their certification, with case studies other group activities that increase confidence in their skills to be effective in the Customer Success role.

Upon completion of this course, you will be able to:

  • Understand what Customer Success means in the context of software based IT products or cloud based services that are targeted at enterprise customers
  • Understand the key tasks, and expectations from the Customer Success Manager role
  • Have knowledge of CSF, KPI, and how they are related to success

Course Content

  • DiscoveryOverview of the CuSM role
  • Engaging and Understanding the Customer
  • Developing Customer Success
  • Enabling and Influencing Customer Success
  • Driving Utilization and Value
  • Monitoring Ongoing Customer Health
Classroom Training
Modality: C

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 2,290.- €
Dates and Booking
Online Training
Modality: L

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 2,290.- €
Dates and Booking
 
Click on town name to book Schedule
Slovenia
24/06/2019 - 26/06/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
30/09/2019 - 02/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Poland
24/06/2019 - 26/06/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
30/09/2019 - 02/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Turkey
24/06/2019 - 26/06/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
30/09/2019 - 02/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Croatia
24/06/2019 - 26/06/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
30/09/2019 - 02/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Czech Republic
24/06/2019 - 26/06/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
30/09/2019 - 02/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Hungary
24/06/2019 - 26/06/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
30/09/2019 - 02/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Romania
24/06/2019 - 26/06/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
30/09/2019 - 02/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Slovakia
24/06/2019 - 26/06/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Enroll
30/09/2019 - 02/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Enroll
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Enroll
Europe
Germany
24/04/2019 - 26/04/2019 Frankfurt Enroll
26/06/2019 - 28/06/2019 Berlin Enroll
21/08/2019 - 23/08/2019 Munich Enroll
11/11/2019 - 13/11/2019 Düsseldorf Enroll
United Kingdom
07/05/2019 - 09/05/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/London Enroll
18/09/2019 - 20/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/London Enroll
04/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/London Enroll
North America
United States
03/04/2019 - 05/04/2019 guaranteed date! Online Training Time zone: US/Central Course language: English Enroll
29/05/2019 - 31/05/2019 Online Training Time zone: US/Pacific Course language: English Enroll
17/07/2019 - 19/07/2019 Online Training Time zone: US/Central Course language: English Enroll
11/09/2019 - 13/09/2019 Online Training Time zone: US/Eastern Course language: English Enroll
13/11/2019 - 15/11/2019 Online Training Time zone: US/Pacific Course language: English Enroll
Canada
03/04/2019 - 05/04/2019 guaranteed date! Online Training Time zone: Canada/Central Course language: English Enroll
29/05/2019 - 31/05/2019 Online Training Time zone: Canada/Pacific Course language: English Enroll
17/07/2019 - 19/07/2019 Online Training Time zone: Canada/Central Course language: English Enroll
11/09/2019 - 13/09/2019 Online Training Time zone: Canada/Eastern Course language: English Enroll
13/11/2019 - 15/11/2019 Online Training Time zone: Canada/Pacific Course language: English Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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