Cisco Customer Success Manager (DTCSM)

 

Who should attend

  • Customer Success Managers
  • Customer Enablement Managers
  • Customer Adoption Managers

and any individuals involved in customer engagement who have responsibility to ensure customers maximise value from a product or service to ensure customer retention and growth.

Prerequisites

It is recommended, but not required, that students have the following knowledge and skills:

  • Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Either completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course or be familiar and comfortable with its content

Course Objectives

The role of Customer Success Manager (CuSM) is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, both organizations benefit. The Cisco Customer Success Manager certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. This instructor lead program spans three days, and provides an immersive training on the core tenets of Customer Success, diving into the Cisco Adoption VALUE Framework, and preparing the learners to successfully complete their certification, with case studies other group activities that increase confidence in their skills to be effective in the Customer Success role.

Upon completion of this course, you will be able to:

  • Understand what Customer Success means in the context of software based IT products or cloud based services that are targeted at enterprise customers
  • Understand the key tasks, and expectations from the Customer Success Manager role
  • Have knowledge of CSF, KPI, and how they are related to success

Course Content

  • DiscoveryOverview of the CuSM role
  • Engaging and Understanding the Customer
  • Developing Customer Success
  • Enabling and Influencing Customer Success
  • Driving Utilization and Value
  • Monitoring Ongoing Customer Health
Classroom Training
Modality: C

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 2,290.- €
Online Training
Modality: L

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 2,290.- €
 
Click on town name to book Schedule
Slovenia
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Poland
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Turkey
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Czech Republic
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Hungary
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Romania
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
Slovakia
25/11/2019 - 27/11/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Enroll

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Germany
11/11/2019 - 13/11/2019 Munich Enroll
27/01/2020 - 29/01/2020 Hamburg Enroll
06/04/2020 - 08/04/2020 Munich Enroll
Switzerland
06/04/2020 - 08/04/2020 Zurich Enroll
United Kingdom
04/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/London Enroll
North America
United States
13/11/2019 - 15/11/2019 Online Training Time zone: US/Pacific Course language: English Enroll
Canada
13/11/2019 - 15/11/2019 Online Training Time zone: Canada/Pacific Course language: English Enroll
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.