Cisco Customer Success Manager (DTCSM)


Who should attend

  • Customer Success Managers
  • Customer Enablement Managers
  • Customer Adoption Managers

and any individuals involved in customer engagement who have responsibility to ensure customers maximise value from a product or service to ensure customer retention and growth.


It is recommended, but not required, that students have the following knowledge and skills:

  • Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Either completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course or be familiar and comfortable with its content

Course Objectives

The role of Customer Success Manager (CuSM) is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, both organizations benefit. The Cisco Customer Success Manager certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. This instructor lead program spans three days, and provides an immersive training on the core tenets of Customer Success, diving into the Cisco Adoption VALUE Framework, and preparing the learners to successfully complete their certification, with case studies other group activities that increase confidence in their skills to be effective in the Customer Success role.

Upon completion of this course, you will be able to:

  • Understand what Customer Success means in the context of software based IT products or cloud based services that are targeted at enterprise customers
  • Understand the key tasks, and expectations from the Customer Success Manager role
  • Have knowledge of CSF, KPI, and how they are related to success

Course Content

  • DiscoveryOverview of the CuSM role
  • Engaging and Understanding the Customer
  • Developing Customer Success
  • Enabling and Influencing Customer Success
  • Driving Utilization and Value
  • Monitoring Ongoing Customer Health
Classroom Training
Modality: C

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 2,290.- €
Online Training
Modality: L

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 2,290.- €
Click on town name to book Schedule

Currently no local training dates available.  For enquiries please write to

17/03/2020 - 19/03/2020 Istanbul Course language: English Enroll
21/01/2020 - 23/01/2020 Garching Course language: English Enroll
09/03/2020 - 11/03/2020 Eschborn Course language: English Enroll
21/04/2020 - 23/04/2020 Berlin Course language: English Enroll
21/01/2020 - 23/01/2020 Brussels Course language: English Enroll
12/05/2020 - 14/05/2020 Copenhagen Course language: English Enroll
17/03/2020 - 19/03/2020 Helsinki Course language: English Enroll
21/01/2020 - 23/01/2020 Paris Course language: English Enroll
18/02/2020 - 20/02/2020 Vimercate Course language: English Enroll
17/12/2019 - 19/12/2019 Alcobendas / Madrid Course language: English Enroll
22/04/2020 - 24/04/2020 Stockholm Course language: English Enroll
10/03/2020 - 12/03/2020 Wallisellen, Zurich Course language: English Enroll
United Kingdom
11/02/2020 - 13/02/2020 Feltham Enroll
12/05/2020 - 14/05/2020 Manchester Enroll
North America
United States
17/12/2019 - 19/12/2019 guaranteed date! Research Triangle Park, NC Enroll
07/01/2020 - 09/01/2020 New York, NY Enroll
04/02/2020 - 06/02/2020 San Jose Enroll
18/02/2020 - 20/02/2020 Boxborough Enroll
03/03/2020 - 05/03/2020 Miami, FL Enroll
26/02/2020 - 28/02/2020 Toronto, ON Enroll
Latin America
10/03/2020 - 12/03/2020 Buenos Aires Course language: English Enroll
11/03/2020 - 13/03/2020 São Paolo Course language: English Enroll
06/04/2020 - 08/04/2020 Bogotá Course language: English Enroll
Costa Rica
14/04/2020 - 16/04/2020 San José Course language: English Enroll
07/01/2020 - 09/01/2020 Mexico City Course language: English Enroll
Asia Pacific
24/03/2020 - 26/03/2020 Sydney Enroll
02/03/2020 - 04/03/2020 Tokyo Course language: English Enroll
South Korea
25/02/2020 - 27/02/2020 Seoul Course language: English Enroll
Middle East
05/05/2020 - 07/05/2020 Netanya Enroll
Saudi Arabia
14/01/2020 - 16/01/2020 Riyadh Course language: English Enroll
United Arab Emirates
23/03/2020 - 25/03/2020 Dubai Course language: English This course is being delivered by iTLS. Enroll
24/02/2020 - 26/02/2020 Cairo Course language: English Enroll
South Africa
05/05/2020 - 07/05/2020 Johannesburg Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.