Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

  • Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE
Classroom Training
Modality: C

Duration 5 days

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Online Training
Modality: L
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Click on the location to go directly to the booking page Schedule
Slovenia
18/06/2018 - 22/06/2018 Ljubljana Course language: English Enroll
26/11/2018 - 30/11/2018 Ljubljana Course language: English Enroll
Europe
France
02/07/2018 - 06/07/2018 Paris Enroll
05/11/2018 - 09/11/2018 Paris Enroll
Spain
28/05/2018 - 01/06/2018 Madrid Enroll
10/12/2018 - 14/12/2018 Madrid Enroll
United Kingdom
01/10/2018 - 05/10/2018 London, City Enroll
North America
United States
11/06/2018 - 15/06/2018 Online Training Time zone: US/Mountain Course language: English Enroll
Asia Pacific
Australia
28/05/2018 - 01/06/2018 Sydney This is a FLEX course.   Time zone: Australia/Sydney Enroll:
for online training
for classroom training
06/08/2018 - 10/08/2018 Melbourne This is a FLEX course.   Time zone: Australia/Melbourne Enroll:
for online training
for classroom training
15/10/2018 - 19/10/2018 Sydney This is a FLEX course.   Time zone: Australia/Sydney Enroll:
for online training
for classroom training
17/12/2018 - 21/12/2018 Melbourne This is a FLEX course.   Time zone: Australia/Melbourne Enroll:
for online training
for classroom training
India
09/07/2018 - 13/07/2018 Mumbai This is a FLEX course.   Time zone: Asia/Calcutta Enroll:
for online training
for classroom training
Middle East
Qatar
24/06/2018 - 28/06/2018 Doha Course language: English Enroll
Saudi Arabia
18/11/2018 - 22/11/2018 Riyadh Course language: English Enroll
United Arab Emirates
27/05/2018 - 31/05/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
18/11/2018 - 22/11/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
Africa
Egypt
01/07/2018 - 05/07/2018 Cairo Course language: English Enroll
16/12/2018 - 20/12/2018 Cairo Course language: English Enroll
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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