Deploying Cisco Unified Intelligence Center (DUIC)

Course Description Schedule Course Outline
 

Who should attend

This course is intended for:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Prerequisites

The knowledge and skills that you should have before attending this course are:

  • A working knowledge of Unified Contact Center Enterprise
  • A working knowledge of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center (CUIC) solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center (CUIC) reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

Course Content

The Deploying Cisco Unified Intelligence Center (DUIC) 8.0 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families

Classroom Training
Modality: C

Duration 3 days

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Online Training
Modality: L
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Click on the location to go directly to the booking page Schedule
Slovenia
19/02/2018 - 21/02/2018 Ljubljana Course language: English Enroll
05/11/2018 - 07/11/2018 Ljubljana Course language: English Enroll
Europe
Spain
25/06/2018 - 27/06/2018 Madrid Enroll
03/12/2018 - 05/12/2018 Madrid Enroll
Sweden
02/05/2018 - 04/05/2018 Stockholm This is a FLEX course.   Time zone: Europe/Stockholm Course language: English Enroll:
for online training
for classroom training
United Kingdom
09/05/2018 - 11/05/2018 London, City This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training
Asia Pacific
Australia
19/02/2018 - 21/02/2018 Sydney Enroll
Middle East
Qatar
06/05/2018 - 08/05/2018 Doha Course language: English Enroll
Saudi Arabia
16/12/2018 - 18/12/2018 Riyadh Course language: English Enroll
United Arab Emirates
06/05/2018 - 08/05/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
27/11/2018 - 29/11/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
Africa
Egypt
23/12/2018 - 25/12/2018 Cairo Course language: English Enroll
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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