Deploying Cisco Unified Intelligence Center (DUIC)

Course Description Schedule Course Outline

Who should attend

This course is intended for:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees


The knowledge and skills that you should have before attending this course are:

  • A working knowledge of Unified Contact Center Enterprise
  • A working knowledge of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center (CUIC) solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center (CUIC) reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

Course Content

The Deploying Cisco Unified Intelligence Center (DUIC) 8.0 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families

Classroom Training
Modality: C

Duration 3 days

Price (excl. VAT)
  • Eastern Europe: 2,390.- €
Enroll now
Online Training
Modality: L
Price (excl. VAT)
  • Eastern Europe: 2,390.- €
Enroll now
Click on the location to go directly to the booking page Schedule

Currently there are no local training dates scheduled.  For enquiries please write to

Czech Republic
23/10/2019 - 25/10/2019 Prague Course language: English Enroll
20/11/2019 - 22/11/2019 Vilnius Course language: English Enroll
24/07/2019 - 26/07/2019 Belgrade Course language: English Enroll
10/04/2019 - 12/04/2019 Bratislava Enroll

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