Cisco Prime Service Catalog Foundation (PSCF)

Course Description Schedule Course Outline
 

Course Overview

The Cisco Prime™ Service Catalog Foundation (PSCF) Training is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. It covers the Cisco Prime Service Catalog architecture and features, as well as the Cisco Prime Service Catalog foundation and service request life cycle. You learn how to configure service items, workflows, and orderable services, as well as how to understand the integration scenarios and administration basics.

Who should attend

The course is designed for people who are responsible for using Cisco Prime Service Catalog to organize, perform,and manage service delivery activities and processes in their organizations. Targeted roles include:

  • Solutions architects
  • Field engineers
  • Technical engineers
  • Business process engineers
  • IT managers
  • IT service managers

Prerequisites

Cisco recommends that you have the following prerequisite knowledge:

  • General IT service management concepts and business processes
  • Integrations and workflows

Course Objectives

After completing this course, you should be able to:

  • Describe Cisco Prime Service Catalog architecture and features
  • Describe Cisco Prime Service Catalog foundation and service request lifecycle
  • Configure service forms, active form components and rules
  • Configure service items, service item lifecycle and standards
  • Configure workflows (delivery plan) and orderable services
  • Describe integration scenarios and administration basics
Classroom Training
Modality: G

Duration 3 days

Dates and Booking
 
Schedule

Currently there are no training dates scheduled for this course.  Enquire a date

 

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