Unified Contact Center Express Advanced (UCCXA)

Course Description Schedule Unified Contact Center Express Advanced - Download PDF Download PDF
 

Who should attend

  • Employee
  • Channel Partner / Reseller
  • Customer

Prerequisites

CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience

Course Objectives

Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.

Course Content

  • Session management Review
  • Build Common Utilities (Lecture / Lab)
  • Basic ACD Routing
  • Common / Good Practices
  • Database Setup / Steps
  • More ACD Routing
  • Advanced ACD Routing
  • Advanced ACD Callback Options
  • Advanced Database Configuration
  • Agent Desktop Configuration
Classroom Training
Modality: C

Duration 4 days

Enroll now
 
Click on the location to go directly to the booking page Schedule
Slovenia
03/12/2018 - 06/12/2018 Ljubljana Course language: English Enroll
Europe
Spain
03/09/2018 - 06/09/2018 Madrid Enroll
Asia Pacific
India
 04/06/2018 - 07/06/2018 Bangalore This is a FLEX course.   Time zone: Asia/Calcutta Enroll:
for online training
for classroom training
16/07/2018 - 19/07/2018 Bangalore This is a FLEX course.   Time zone: Asia/Calcutta Enroll:
for online training
for classroom training
08/10/2018 - 11/10/2018 Bangalore This is a FLEX course.   Time zone: Asia/Calcutta Enroll:
for online training
for classroom training
Middle East
Qatar
23/12/2018 - 26/12/2018 Doha Course language: English Enroll
Saudi Arabia
24/06/2018 - 27/06/2018 Riyadh Course language: English Enroll
United Arab Emirates
24/06/2018 - 27/06/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
23/12/2018 - 26/12/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
Africa
Egypt
09/09/2018 - 12/09/2018 Cairo Course language: English Enroll
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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