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Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Who should attend

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

Prerequisites

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training
Modality: C

Duration 2 days

Price (excl. tax)
  • Eastern Europe: US$ 936.-
E-Learning
Modality: P

Duration 8 hours

Price (excl. tax)
  • Eastern Europe: US$ 351.-
Buy E-Learning
 
Click on town name to book Schedule
Slovenia
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 Ljubljana This is a FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll:
for online training
for classroom training
Poland
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Turkey
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Czech Republic
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Hungary
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Romania
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Slovakia
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Enroll

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Germany
11/11/2019 - 12/11/2019 Hamburg Enroll
France
08/10/2019 - 09/10/2019 Paris Enroll
Netherlands
29/08/2019 guaranteed date! Utrecht 1 day Course language: English Enroll
28/10/2019 - 29/10/2019 Eindhoven Course language: English Enroll
02/12/2019 - 03/12/2019 Utrecht Course language: English Enroll
United Kingdom
09/09/2019 - 10/09/2019 Manchester Enroll
23/09/2019 - 24/09/2019 London (Int Hse) Enroll
07/11/2019 - 08/11/2019 London Enroll
23/12/2019 - 24/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/London Enroll
Latin America
Mexico
28/10/2019 - 01/11/2019 FLEX training This is an Spanish language FLEX course.   Time zone: America/Mexico_City 5 days Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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