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Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Who should attend

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

Prerequisites

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Online Training
Modality: L

Duration 2 days

Classroom Training
Modality: C

Duration 2 days

Price (excl. tax)
  • Eastern Europe: US$ 936.-
E-Learning
Modality: P

Duration 8 hours

Price (excl. tax)
  • Eastern Europe: US$ 351.-
Buy E-Learning
 
Click on town name to book Schedule
Slovenia
24/08/2020 ― 25/08/2020 Online Training Time zone: Europe/Sofia Course language: English Enroll
Poland
24/08/2020 ― 25/08/2020 Online Training Time zone: Europe/Sofia Course language: English Enroll
Turkey
24/08/2020 ― 25/08/2020 Online Training Time zone: Europe/Sofia Course language: English Enroll
Bulgaria
24/08/2020 ― 25/08/2020 Online Training Time zone: Europe/Sofia Course language: English Enroll
Czech Republic
24/08/2020 ― 25/08/2020 Online Training Time zone: Europe/Sofia Course language: English Enroll
Hungary
24/08/2020 ― 25/08/2020 Online Training Time zone: Europe/Sofia Course language: English Enroll
Romania
24/08/2020 ― 25/08/2020 Online Training Time zone: Europe/Sofia Course language: English Enroll
Slovakia
24/08/2020 ― 25/08/2020 Online Training Time zone: Europe/Sofia Course language: English Enroll

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
29/06/2020 ― 30/06/2020 Online Training Time zone: Europe/Paris Course language: French Enroll
United Kingdom
06/05/2020 ― 07/05/2020 Online Training This is an English language FLEX course.   Time zone: Europe/London Enroll
North America
United States
13/04/2020 ― 14/04/2020 Online Training Time zone: US/Eastern Course language: English Enroll
26/05/2020 ― 27/05/2020 Online Training Time zone: US/Eastern Course language: English Enroll
Latin America
Mexico
27/04/2020 ― 01/05/2020 Online Training Time zone: America/Mexico_City 5 days Course language: Spanish Enroll
22/06/2020 ― 26/06/2020 Online Training Time zone: America/Mexico_City 5 days Course language: Spanish Enroll
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).