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Citrix XenApp and XenDesktop 7.x Helpdesk Support (CXD-105)

Course Description Schedule Course Outline
 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Who should attend

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

Prerequisites

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training
Modality: C

Duration 2 days

Price (excl. VAT)
  • Eastern Europe: US$ 936.-
Enroll now
E-Learning
Modality: P
Price (excl. VAT)
  • Eastern Europe: US$ 351.-
Buy E-Learning
 
Click on the location to go directly to the booking page Schedule
Slovenia
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Course language: English Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Course language: English Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 Ljubljana This is a FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll:
for online training
for classroom training
Poland
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Course language: English Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Course language: English Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Turkey
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Course language: English Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Course language: English Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Bulgaria
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Course language: English Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Course language: English Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Czech Republic
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Course language: English Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Course language: English Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Hungary
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Course language: English Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Course language: English Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Romania
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Course language: English Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Course language: English Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Serbia
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Course language: English Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Course language: English Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll
Slovakia
07/02/2019 - 08/02/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Sofia Enroll
04/04/2019 - 05/04/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Enroll
05/09/2019 - 06/09/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Belgrade Enroll
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Enroll
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana Enroll
Europe
Germany
14/02/2019 - 15/02/2019 Hamburg Enroll
12/06/2019 - 13/06/2019 Hamburg Enroll
09/09/2019 - 10/09/2019 Hamburg Enroll
11/11/2019 - 12/11/2019 Hamburg Enroll
France
09/04/2019 - 10/04/2019 Paris Enroll
08/10/2019 - 09/10/2019 Paris Enroll
Netherlands
14/02/2019 - 15/02/2019 Veenendaal Course language: English Enroll
15/04/2019 - 16/04/2019 Eindhoven Course language: English Enroll
13/06/2019 - 14/06/2019 Utrecht Course language: English Enroll
Latin America
Mexico
22/04/2019 - 26/04/2019 FLEX training This is an Spanish language FLEX course.   Time zone: America/Mexico_City 5 days Enroll
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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