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Citrix XenApp and XenDesktop 7.x Helpdesk Support (CXD-105)

Course Description Schedule Course Outline
 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Who should attend

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

Prerequisites

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training
Modality: C

Duration 2 days

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E-Learning
Modality: P
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Click on the location to go directly to the booking page Schedule
Slovenia
12/03/2018 - 13/03/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
03/09/2018 - 04/09/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
19/11/2018 - 20/11/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
Poland
12/03/2018 - 13/03/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
03/09/2018 - 04/09/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
19/11/2018 - 20/11/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
Turkey
12/03/2018 - 13/03/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
03/09/2018 - 04/09/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
19/11/2018 - 20/11/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
Croatia
12/03/2018 - 13/03/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
03/09/2018 - 04/09/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
19/11/2018 - 20/11/2018 Zagreb This is a FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll:
for online training
for classroom training
Czech Republic
12/03/2018 - 13/03/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
03/09/2018 - 04/09/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
19/11/2018 - 20/11/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
Hungary
12/03/2018 - 13/03/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
03/09/2018 - 04/09/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll
19/11/2018 - 20/11/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
Romania
12/03/2018 - 13/03/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bratislava Course language: English Enroll
03/09/2018 - 04/09/2018 Bucharest This is a FLEX course.   Time zone: Europe/Bucharest Course language: English Enroll:
for online training
for classroom training
19/11/2018 - 20/11/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Course language: English Enroll
Slovakia
12/03/2018 - 13/03/2018 Bratislava This is a FLEX course.   Time zone: Europe/Bratislava Enroll:
for online training
for classroom training
03/09/2018 - 04/09/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Bucharest Enroll
19/11/2018 - 20/11/2018 FLEX training This is an English language FLEX course.   Time zone: Europe/Zagreb Enroll
Europe
Germany
26/03/2018 - 27/03/2018 Hamburg Enroll
28/05/2018 - 29/05/2018 Düsseldorf Enroll
16/08/2018 - 17/08/2018 Hamburg Enroll
France
03/04/2018 - 04/04/2018 Paris Enroll
02/10/2018 - 03/10/2018 Paris Enroll
10/12/2018 - 11/12/2018 Paris Enroll
Italy
15/10/2018 - 16/10/2018 Online Training Time zone: Europe/Rome Course language: Italian Enroll
Netherlands
26/03/2018 - 27/03/2018 Utrecht Course language: English Enroll
09/07/2018 - 10/07/2018 Utrecht Course language: English Enroll
19/11/2018 - 20/11/2018 Utrecht Course language: English Enroll
North America
United States
22/02/2018 - 23/02/2018 Online Training Time zone: US/Eastern Course language: English Enroll
29/05/2018 - 30/05/2018 Online Training Time zone: US/Eastern Course language: English Enroll
Latin America
Mexico
02/05/2018 - 03/05/2018 Distrito Federal This is a FLEX course.   Time zone: America/Mexico_City Enroll:
for online training
for classroom training
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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