> > > TP362G

IBM Control Desk 7.6 Service Request Management Fundamentals (TP362G)

Course Description Schedule Course Outline
 

Who should attend

This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.

Prerequisites

Before taking this course, you should have the following skills:

  • At a minimum, intermediate computer skills
  • The ability to visualize complex scenarios

Course Objectives

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Course Content

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Classroom Training
Modality: C

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 2,190.- €

 
Schedule

Currently there are no training dates scheduled for this course.  Enquire a date

 

Cookies help us deliver our services. By using our services, you agree to our use of cookies.   Got it!