ISO/IEC 20000 Foundation (ISOIECF)

Course Description Schedule Course Outline

Course Overview

The course and examination ISO/IEC 20000 Foundation is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. Candidates are made aware of the contents of the ISO/IEC 20000 standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith (ITIL, CMMI, COBIT, ISO/IEC 9000, ISO/IEC 27001, MOF, Six Sigma,..).

Who should attend

The course is aimed at a wide audience of IT Service Management staff of IT Service Providers, internal or external, with an interest in Service Quality Management and ISO20000.

The combination of this and the ITIL® Foundation qualifications will provide a firm basis for professionals working in an ISO20000 certified organisation.


There are no pre-requisites for this course as such.

Course Objectives

  • To provide an understanding of the principles of Service Quality Management.
  • To give knowledge of the basic concepts of ISO20000 and the quality specification for IT Service Management.
  • To prepare delegates for EXIN ISO/IEC 20000 Foundation Certificate.
Classroom Training
Modality: G

Duration 2 days

Dates and Booking

Currently there are no training dates scheduled for this course.  Enquire a date


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