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ITIL V3 Foundation Certificate in IT Service Management – No Examination – 2 days (ITIL3F2N)

Course Description Schedule

Who should attend

This course is aimed at individuals who require a basic understanding of the ITIL ® framework and how it may be used to enhance the quality of IT Service Management. IT professionals who are working within an organisation that has adopted, or is seeking to adopt, ITIL® and who need to be informed about and contribute to an ongoing service improvement programme. IT and business professionals who have a direct or indirect impact on the ongoing success of the service lifecycle, including programme and project managers, finance managers, developers, procurement, IT security teams, business relationship managers, account managers, IT support and delivery staff, business managers and IT sales people.


Involvement in the provision or receipt of IT Services

Course Objectives

The ITIL® V3 Course is designed to give candidates a fast track route to the ITIL® version 3 Foundation Certificate . The course provides first-level training and is intended for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT Service Management. This course provides the option to take the version 3 Foundation exam at a later date which either gives time to consolidate the information discussed or find a more convenient time to sit and gain this qualification.

It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk).

This qualification is a pre-requisite for the further training in ITIL® Version 3.

The course is comprised of lecture sessions, delegate Q/A sessions and, class room assignments.

If required it is recommended that the exam is taken within 3 – 4 weeks of completing the course. QA can arrange for a prometric exam to be taken at one of our London training centers. The Exam comprises of 40 multiple choice questions with a Pass Mark of 65% equating to 26 correctly answered Questions.

Candidates can expect to gain knowledge and understanding in the following subjects:

  • Service Management as a practice (Comprehension)
  • The Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles and Responsibilities (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • The ITIL Qualification scheme (Awareness)

Course Content

The main focus of the course will be the content of the IT Infrastructure Library® (ITIL®) covering the five core volumes which provide an end-to-end view of IT and its integration with business strategy. It will also provide an overview of the main topics between the stages in the Service Management Lifecycle, the processes, functions and technology used and their contribution to the Service Management practices.

The five core volumes of ITIL® V3 are:

  • Service Strategy – provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations’ aims and strategy.
  • Service Design – provides guidance on the design of new or changed services for introduction into the live environment.
  • Service Transition – provides guidance on managing Infrastructure changes and releases in conjunction with identifying and mitigating with risk and ensuring quality and service is not compromised whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
  • Service Operation – provides guidance on the day to day management of the ICT Infrastructure and is responsible for ultimately delivering the strategic requirements of the business. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
  • Continual Service Improvement – identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.
Classroom Training
Modality: G

Duration 2 days

Enroll now

Currently there are no training dates scheduled for this course.  Enquire a date


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