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ITIL® Lifecycle Certificate in Service Operations (ITIL3LSO)

Course Description Schedule

Who should attend

  • Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridging certificate and who wish to advance to higher level ITIL certifications.

  • Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation.

  • Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle.


Possession of ITIL V3 Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate

On attending the course please ensure you provide documented evidence that you have either passed the ITIL Version 3 Foundation Certificate or have passed your ITIL v2 Foundation Certificate and Foundation Bridge by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. . If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank-you for your co-operation.

Course Objectives

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate).

The Service Operation Course provides information to enable delegates to gain competencies in:

  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks
Classroom Training
Modality: G

Duration 3 days

Enroll now
Click on the location to go directly to the booking page Schedule

Currently there are no local training dates scheduled.  For enquiries please write to info@fastlane.si.

United Kingdom
28/02/2018 - 02/03/2018 Newcastle Enroll
12/03/2018 - 14/03/2018 Leeds Enroll
14/03/2018 - 16/03/2018 Milton Keynes Enroll
19/03/2018 - 21/03/2018 Liverpool Enroll
19/03/2018 - 21/03/2018 London (Int Hse) This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training
27/03/2018 - 29/03/2018 Manchester Enroll
03/04/2018 - 05/04/2018 Glasgow Enroll
03/04/2018 - 05/04/2018 London (Int Hse) This is a FLEX course.   Time zone: Europe/London Enroll:
for online training
for classroom training
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

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