Cisco Customer Success Manager (DTCSM)

Course Description Kurs tarihleri
 

Kimler katılmalı

  • Customer Success Managers
  • Customer Enablement Managers
  • Customer Adoption Managers

and any individuals involved in customer engagement who have responsibility to ensure customers maximise value from a product or service to ensure customer retention and growth.

önkoşullar

It is recommended, but not required, that students have the following knowledge and skills:

  • Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Either completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course or be familiar and comfortable with its content

Kurs hedefi

The role of Customer Success Manager (CuSM) is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, both organizations benefit. The Cisco Customer Success Manager certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. This instructor lead program spans three days, and provides an immersive training on the core tenets of Customer Success, diving into the Cisco Adoption VALUE Framework, and preparing the learners to successfully complete their certification, with case studies other group activities that increase confidence in their skills to be effective in the Customer Success role.

Upon completion of this course, you will be able to:

  • Understand what Customer Success means in the context of software based IT products or cloud based services that are targeted at enterprise customers
  • Understand the key tasks, and expectations from the Customer Success Manager role
  • Have knowledge of CSF, KPI, and how they are related to success

Kurs içeriği

  • DiscoveryOverview of the CuSM role
  • Engaging and Understanding the Customer
  • Developing Customer Success
  • Enabling and Influencing Customer Success
  • Driving Utilization and Value
  • Monitoring Ongoing Customer Health
Classroom training
Modality: C

Süre 3 Gün

Ücret (excl. KDV)
  • Türkiye: 2.290,- €
  • Bulgaristan: 2.290,- €
  • Litvanya: 2.290,- €
  • Romanya: 2.290,- €
  • Slovakia: 2.290,- €
  • Sırbistan: 2.290,- €
Tarihler ve Rezervasyon
Online training
Modality: L

Süre 3 Gün

Ücret (excl. KDV)
  • Türkiye: 2.290,- €
  • Bulgaristan: 2.290,- €
  • Litvanya: 2.290,- €
  • Romanya: 2.290,- €
  • Slovakia: 2.290,- €
  • Sırbistan: 2.290,- €
Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayın Kurs tarihleri
Türkiye
2019-06-24 - 2019-06-26 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
2019-09-30 - 2019-10-02 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2019-11-25 - 2019-11-27 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
Slovenya
2019-06-24 - 2019-06-26 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
2019-09-30 - 2019-10-02 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2019-11-25 - 2019-11-27 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
Polonya
2019-06-24 - 2019-06-26 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
2019-09-30 - 2019-10-02 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2019-11-25 - 2019-11-27 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
Croatia
2019-06-24 - 2019-06-26 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
2019-09-30 - 2019-10-02 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2019-11-25 - 2019-11-27 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
Macaristan
2019-06-24 - 2019-06-26 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
2019-09-30 - 2019-10-02 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2019-11-25 - 2019-11-27 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
Romanya
2019-06-24 - 2019-06-26 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
2019-09-30 - 2019-10-02 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2019-11-25 - 2019-11-27 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
Slovakia
2019-06-24 - 2019-06-26 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Enroll
2019-09-30 - 2019-10-02 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Enroll
2019-11-25 - 2019-11-27 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Enroll
Çek Cumhuriyeti
2019-06-24 - 2019-06-26 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
2019-09-30 - 2019-10-02 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2019-11-25 - 2019-11-27 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
Avrupa
Almanya
2019-06-26 - 2019-06-28 Berlin Enroll
2019-08-21 - 2019-08-23 Münih Enroll
2019-11-11 - 2019-11-13 Düsseldorf Enroll
Büyük Britanya
2019-09-18 - 2019-09-20 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/London Enroll
2019-12-04 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/London Enroll
North America
Amerika Birleşik Devletleri
2019-05-29 - 2019-05-31 Online training saat dilimi: US/Pacific Kurs dili: Ingilizce Enroll
2019-07-17 - 2019-07-19 Online training saat dilimi: US/Central Kurs dili: Ingilizce Enroll
2019-09-11 - 2019-09-13 Online training saat dilimi: US/Eastern Kurs dili: Ingilizce Enroll
2019-11-13 - 2019-11-15 Online training saat dilimi: US/Pacific Kurs dili: Ingilizce Enroll
Kanada
2019-05-29 - 2019-05-31 Online training saat dilimi: Canada/Pacific Kurs dili: Ingilizce Enroll
2019-07-17 - 2019-07-19 Online training saat dilimi: Canada/Central Kurs dili: Ingilizce Enroll
2019-09-11 - 2019-09-13 Online training saat dilimi: Canada/Eastern Kurs dili: Ingilizce Enroll
2019-11-13 - 2019-11-15 Online training saat dilimi: Canada/Pacific Kurs dili: Ingilizce Enroll
Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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