Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Course Description Kurs tarihleri Course Outline
 

Kimler katılmalı

  • Channel Partner / Reseller
  • Customer
  • Employee

önkoşullar

Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Kurs hedefi

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Kurs içeriği

  • Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE
Classroom training
Modality: C

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 2.500,- €
  • Polonya: 2.500,- €
  • Bulgaristan: 2.500,- €
  • Litvanya: 2.500,- €
  • Romanya: 2.500,- €
  • Slovakia: 2.500,- €
  • Sırbistan: 2.500,- €
Tarihler ve Rezervasyon
Online training
Modality: L
Ücret (excl. KDV)
  • Türkiye: 2.500,- €
Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

Slovenya
2017-11-05 - 2017-11-09 Ljubljana Kurs dili: Ingilizce Enroll
Çek Cumhuriyeti
2017-11-27 - 2017-12-01 Prag Kurs dili: Ingilizce Enroll
Fast Lane bütün garanti Kurs tarihlerini katılımcı sayısı her ne olursa olsun gerçekleştirmektedir. Mücbir sebepler veya diğer öngörülemeyen olaylar, kaza yada hastalık gibi durumlarda bir dersin uygulanması imkansız.
Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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