Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

Course Description Kurs tarihleri
 

Kimler katılmalı

  • Channel Partner/Reseller
  • Customer
  • Employee

önkoşullar

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Kurs hedefi

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Kurs içeriği

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Classroom training
Modality: C

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 3.190,- €
  • Bulgaristan: 3.190,- €
  • Litvanya: 3.190,- €
  • Romanya: 3.190,- €
  • Slovakia: 3.190,- €
  • Sırbistan: 3.190,- €
Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayın Kurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

Slovenya
2019-11-25 - 2019-11-29 Ljubljana Kurs dili: Ingilizce Enroll
Bulgaristan
2019-03-18 - 2019-03-22 Sofia Kurs dili: Ingilizce Enroll
Sırbistan
2019-09-16 - 2019-09-20 Belgrad Kurs dili: Ingilizce Enroll
Çek Cumhuriyeti
2019-06-24 - 2019-06-28 Prag Kurs dili: Ingilizce Enroll
Avrupa
Almanya
2019-03-11 - 2019-03-15 Hamburg Enroll
2019-04-08 - 2019-04-12 Berlin Enroll
2019-05-13 - 2019-05-17 Düsseldorf Enroll
2019-06-11 - 2019-06-14 Frankfurt 4 Gün Enroll
2019-07-01 - 2019-07-05 Münih Enroll
2019-08-05 - 2019-08-09 Münster Enroll
2019-09-02 - 2019-09-06 Hamburg Enroll
2019-10-07 - 2019-10-11 Berlin Enroll
2019-11-11 - 2019-11-15 Düsseldorf Enroll
2019-12-09 - 2019-12-13 Frankfurt Enroll
Büyük Britanya
2019-03-04 - 2019-03-08 garanti rendavu London (Int Hse) Enroll
2019-06-17 - 2019-06-21 London (Int Hse) Enroll
2019-08-05 - 2019-08-09 Manchester Enroll
2019-09-23 - 2019-09-27 London (Int Hse) Enroll
2019-11-25 - 2019-11-29 London (Int Hse) Enroll
Fransa
2019-06-03 - 2019-06-07 Paris Enroll
2019-10-14 - 2019-10-18 Paris Enroll
Ispanya
2019-07-01 - 2019-07-05 Madrid Enroll
Italya
2019-06-24 - 2019-06-28 Roma Enroll
2019-09-30 - 2019-10-04 Milano Enroll
2019-10-21 - 2019-10-25 Roma Enroll
Portugal
2019-07-08 - 2019-07-12 Lizbon Enroll
North America
Amerika Birleşik Devletleri
2019-04-01 - 2019-04-05 Online training saat dilimi: US/Central Kurs dili: Ingilizce Enroll
2019-05-13 - 2019-05-17 Online training saat dilimi: US/Eastern Kurs dili: Ingilizce Enroll
2019-07-15 - 2019-07-19 Online training saat dilimi: US/Pacific Kurs dili: Ingilizce Enroll
2019-09-16 - 2019-09-20 Online training saat dilimi: US/Central Kurs dili: Ingilizce Enroll
2019-11-11 - 2019-11-15 Online training saat dilimi: US/Eastern Kurs dili: Ingilizce Enroll
Orta Doğu
Birleşik Arap Emirlikleri
2019-03-17 - 2019-03-21 Dubai Kurs dili: Ingilizce This course is being delivered by iTLS. Enroll
2019-09-08 - 2019-09-12 Dubai Kurs dili: Ingilizce This course is being delivered by iTLS. Enroll
Qatar
2019-03-24 - 2019-03-28 Doha Kurs dili: Ingilizce Enroll
Afrika
Mısır
2019-03-17 - 2019-03-21 Kahire Kurs dili: Ingilizce Enroll
2019-09-08 - 2019-09-12 Kahire Kurs dili: Ingilizce Enroll
Fast Lane bütün garanti Kurs tarihlerini katılımcı sayısı her ne olursa olsun gerçekleştirmektedir. Mücbir sebepler veya diğer öngörülemeyen olaylar, kaza yada hastalık gibi durumlarda bir dersin uygulanması imkansız.
Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
 

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