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ITIL® Service Operation (ITILSO)

Course Description Kurs tarihleri Course Outline

Kimler katılmalı

The course is ideally suited for:

CIOs, CTOs, Managers, Team Leaders, IT Consultants, Designers, Architects, Planners, IT Security Managers, Service Test Managers and individuals involved in the management, coordination, and integration of operational activities within the Service Lifecycle.


!IT-ITILF certificate

Kurs hedefi

  • Understanding Service Management as a Practice and Service Operation Principles, Purpose and Objectives
  • Understanding how all Service Operation processes interact with other Service Lifecycle processes
  • The sub processes, activities, methods and functions used in each of the Service Operation processes
  • The Roles and responsibilities within Service Operations and the activities and functions to achieve operational excellence
  • How to measure Service Operation performance
  • Understanding technology and implementation requirements
  • The challenges, critical success factors and risks

Kurs içeriği

This three day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage. Including a review of Service Operation activities including monitoring and control, service management and support, network management, desktop support and facilities and datacenter management.

Classroom training
Modality: G

Süre 3 Gün

Tarihler ve Rezervasyon
Reservasyon için şehir adını tıklayın Kurs tarihleri

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

2019-07-03 - 2019-07-05 garanti rendavu Haar/ Salmdorf Enroll
2019-07-24 - 2019-07-26 Düsseldorf Enroll
2019-07-24 - 2019-07-26 Frankfurt Enroll
2019-07-24 - 2019-07-26 Mainz Enroll
2019-08-14 - 2019-08-16 Berlin Enroll
2019-08-14 - 2019-08-16 Hamburg Enroll
2019-08-14 - 2019-08-16 Hannover Enroll
2019-10-23 - 2019-10-25 Frankfurt Enroll
2019-09-02 - 2019-09-04 Roma Enroll
2019-11-11 - 2019-11-13 Milano Enroll
2019-12-09 - 2019-12-11 Roma Enroll
Fast Lane bütün garanti Kurs tarihlerini katılımcı sayısı her ne olursa olsun gerçekleştirmektedir. Mücbir sebepler veya diğer öngörülemeyen olaylar, kaza yada hastalık gibi durumlarda bir dersin uygulanması imkansız.

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