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ITIL® Service Strategy (ITILSS)

Course Description Kurs tarihleri Course Outline

Kimler katılmalı

The course is ideally suited for:

CIOs, CTOs, Managers, Team Leaders, IT Consultants, Designers, Architects, Planners, IT Security Managers, Service Test Managers and individuals involved in the management, coordination, and integration of strategy activities within the Service Lifecycle.



Kurs hedefi

  • Understanding Service Management as a Practice and Service Strategy Principles, Purpose and Objectives
  • Understanding how all Service Strategy processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Service Strategy processes
  • The Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
  • How to measure Service Strategy performance
  • Understanding technology and implementation requirements
  • The challenges, critical success factors and risks

Follow On Courses

Kurs içeriği

This three day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage. Including defining services and how services can deliver value, impact of external markets, customer requirements. In addition defining and managing the relationship between the business and IT services in the creation of customer value for the services offerings. Key topics covered include Service Portfolio, Demand, Financial and Business Relationship Management.

Classroom training
Modality: G

Süre 3 Gün

Tarihler ve Rezervasyon
Reservasyon için şehir adını tıklayın Kurs tarihleri

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

2019-07-29 - 2019-07-31 Hannover Enroll
2019-09-09 - 2019-09-11 Düsseldorf Enroll
2019-09-16 - 2019-09-18 Mainz Enroll
2019-09-23 - 2019-09-25 Frankfurt Enroll
2019-10-14 - 2019-10-16 Berlin Enroll
2019-10-14 - 2019-10-16 Hamburg Enroll
2019-10-14 - 2019-10-16 Hannover Enroll
2019-11-25 - 2019-11-27 Köln Enroll
2019-12-02 - 2019-12-04 Frankfurt Enroll
2019-12-02 - 2019-12-04 Mainz Enroll
2019-10-21 - 2019-10-23 Milano Enroll
2019-11-18 - 2019-11-20 Roma Enroll

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