Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise (6293)

Course Description Kurs tarihleri Course Outline

Kimler katılmalı

  • Enterprise Desktop Support Technician (EDST) providing Tier 2 support
  • Desktop Support Technician (DST) in an Upper MORG Organization


  • Networking fundamentals (TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS))
  • Microsoft Active Directory principles and management
  • Microsoft Windows Server 2008 fundamentals
  • Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system

Kurs hedefi

  • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
  • Troubleshoot startup issues on a Windows 7 computer.
  • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
  • Troubleshoot hardware device, device driver, and performance issues.
  • Troubleshoot network and remote connectivity issues.
  • Troubleshoot logon and resource access issues.
  • Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
  • Troubleshoot operating system and applications issues.

Kurs içeriği

This course teaches IT professionals with Windows XP and Windows Vista experience to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. Students will be prepared for Exam 70-685, which is the final requirement for the Enterprise Desktop Support Technician (EDST) credential. This course exposes students to the process of establishing and using a troubleshooting methodology, the EDST job role and responsibilities, and troubleshooting tools and techniques that address Windows 7 issues such as startup, group policy, hardware and device driver, performance, network connectivity, remote connectivity, user profile and logon, security, and applications.

Reservasyon için şehir adını tıklayınKurs tarihleri

Currently no local training dates available.  For enquiries please write to


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