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Dynamics 365 for Customer Service (MB-230)

Course Description Kurs tarihleri Course Outline
 

Course Overview

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

Kimler katılmalı

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

önkoşullar

This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.

Kurs hedefi

After completing this course, you will be able to:

  • Install and configure the customer service app
  • Identify common customer service scenarios
  • Complete a case resolution process
  • Analyze customer service data
  • Automate case management record processing
  • Create and use knowledge articles
  • Create and use entitlements and service level agreements

Kurs içeriği

  • Customer Service Overview
  • Case Management
  • Service Level Agreements and Entitlements
  • Knowledge Management
Classroom training
Modality: C

Süre 1 gün

Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayın Kurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

Avrupa
Almanya
2019-11-27 Münih Enroll
Isviçre
2019-07-23 Zürich Enroll
2019-10-29 Zürich Enroll
Orta Doğu
Birleşik Arap Emirlikleri
2019-08-04 Dubai Kurs dili: Ingilizce This course is being delivered by iTLS. Enroll
2019-11-03 Dubai Kurs dili: Ingilizce This course is being delivered by iTLS. Enroll
Afrika
Mısır
2019-08-04 Kahire Kurs dili: Ingilizce Enroll
2019-11-03 Kahire Kurs dili: Ingilizce Enroll
 

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