General Terms and Conditions

for Training Events Conducted by Fast Lane

1. Registration

1.2. You will receive written confirmation of registration from us with detailed information on the course for which you have registered (venue, date, and time of events) no later than 14 days prior to the start of the course.

1.3 We reserve the right to cancel the course no later than 14 days prior to its start if the number of confirmed registrations is insufficient.

2. Fees

All fees are net fees, that is, they are subject to value-added tax or any other applicable national taxes of the country in which the course is conducted. Our current list of fees is valid; upon publication of a new fee list, these new fees are valid. The tuition fees for courses conducted at our facilities cover the use of training systems, beverages and/or lunch, and student kits.

3. Cancellations

3.1. Cancellations must be submitted to us in hardcopy and/or electronic form.

3.2. We will not invoice cancellation charges if we receive notice of cancellation 14 days prior to the start of the course. If we receive notice of cancellation up to 7 days prior to the start of the course, a cancellation charge of 50% of the tuition fees is due. Thereafter we will invoice the full course fee for all cancellations. You are free to name a replacement rather than cancel attendance altogether.
Exceptions: Cancellation and payment exceptions are Cisco Advanced Services' courses (or other special courses): course fee must be settled 15 business days in advance in order to confirm the course registration. For cancellation within 10 business days before course start a cancellation charge of 100% of the tuition fees is due.

3.3. In the event that we cancel a course because of force majeure or other unforeseeable circumstances (for example, in case of accident or illness of the instructor) the liability of Fast Lane GmbH is limited to the refunding of course fees to participants who have arrived at the training location. The Company is not liable for any travel and lodging expenses.

3.4. If a participant fails to attend on the registered date due to illness, a new date for a course offering the same subject matter will be scheduled upon submission of a medical certificate. A cancellation charge will not be levied in this case.

4. Re-registration

We will not invoice charges for re-registration up to 14 days prior to the start of the course. Thereafter we will invoice a service charge of 30.00 euros excluding value-added tax. The service charge will not be levied if you confirm the new date immediately. Re-registration is final; no further cancellation or re-registration is possible. The re-registration period ends one week prior to the start of the course.

5. Terms of Payment

The quoted prices are subject to statutory sales tax and are payable immediately without deductions on receipt of invoice. We accept payment by bank transfer or credit card (VISA or MASTERCARD) only.

The following surcharges will be incurred for all payments made by credit card:
  • Visa and Master card 4%
  • AMEX 6%
Without prejudice to any other rights it may have, the Company is entitled to charge interest at 3% per month or part thereon on overdue payments such interest to run from the due date for payment until payment in full is received whether before or after judgement.

6. Warranty

Fast Lane offers you the highest quality training in the field of high-end networking. If you are not fully satisfied during the first day of training, simply let your coach know and return the unused course documents. You will be refunded the course fees in full.

7. Copyrights

All rights reserved, including the rights to translate, reprint, and copy training documents and parts thereof. Processing, copying, distributing, or public rendering of training documents in whole or in part in any form or by any means electronic, mechanical, photocopying, microfiche, recording or otherwise without our prior written consent is prohibited. This applies in particular to use of these materials for training purposes.

8. Liability

Any liability for claims against Fast Lane or its vicarious agents, in particular, claims of compensation for consequential damages, irrespective of legal foundation, such as business interruption or stoppage, loss of earnings or profits, data loss, and so forth, are excluded. Fast Lane is not liable for any belongings that the customer brings to a course.

9. Privacy

The customer agrees to the processing of his data solely for the purpose of which it is appointed to serve.