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Citrix XenApp and XenDesktop 7.x Helpdesk Support (CXD-105)

Course Description Schedule Course Outline
 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Who should attend

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

Prerequisites

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training
Modality: C

Duration 2 days

Price (excl. VAT)
  • Eastern Europe: 780.- €
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E-Learning
Modality: P
Price (excl. VAT)
  • Eastern Europe: US$ 351.-
Buy E-Learning
 
Click on the location to go directly to the booking pageSchedule
Slovenia
02/10/2017 - 03/10/2017 Ljubljana This is a FLEX course.   Time zone: Europe/Ljubljana Course language: English Enroll:
for online training
for classroom training
04/12/2017 - 05/12/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
Poland
02/10/2017 - 03/10/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana 780.- € Course language: English Enroll
04/12/2017 - 05/12/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
Turkey
02/10/2017 - 03/10/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana 780.- € Course language: English Enroll
04/12/2017 - 05/12/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
Czech Republic
02/10/2017 - 03/10/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana 780.- € Course language: English Enroll
04/12/2017 - 05/12/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
Hungary
02/10/2017 - 03/10/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana 780.- € Course language: English Enroll
04/12/2017 - 05/12/2017 Budapest This is a FLEX course.   Time zone: Europe/Budapest Course language: English Enroll:
for online training
for classroom training
Romania
02/10/2017 - 03/10/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana 780.- € Course language: English Enroll
04/12/2017 - 05/12/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Course language: English Enroll
Slovakia
02/10/2017 - 03/10/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Ljubljana 780.- € Enroll
04/12/2017 - 05/12/2017 FLEX training This is an English language FLEX course.   Time zone: Europe/Budapest Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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