Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Kurs tarihleri Course Outline
 

Kimler katılmalı

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

önkoşullar

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Kurs hedefi

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Kurs içeriği

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom training
Modality: C

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 3.000,- €
  • Polonya: 3.000,- €
  • Bulgaristan: 3.000,- €
  • Litvanya: 3.000,- €
  • Romanya: 3.000,- €
  • Slovakia: 3.000,- €
  • Sırbistan: 3.000,- €
Tarihler ve Rezervasyon
Online training
Modality: L

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 3.000,- €
Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

Slovenya
2017-10-23 - 2017-10-27 Ljubljana Kurs dili: Ingilizce Enroll
Romanya
2017-09-11 - 2017-09-15 Bucharest Kurs dili: Ingilizce Enroll
Çek Cumhuriyeti
2017-12-11 - 2017-12-15 Prag Kurs dili: Ingilizce Enroll
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Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
 

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