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Cisco CSR 11 Update - Contact Center (CSR11U-CC)

Course Description Kurs tarihleri Course Outline
 

Kimler katılmalı

  • Support Engineers
  • Deployment Engineers
  • Administrators who need to know specific features and implementation that have been added in Cisco Collaboration Suite – up to Cisco Collaboration System Release 11.0

önkoşullar

  • Prior to attending this course, you should have a good understanding of Cisco Unified Communications Manager version 8.0 and Cisco Unified CCX version 8.0 or higher.
  • You will also need to be familiar with Contact Center operations

Kurs hedefi

  • List the different features introduced in Cisco Unified CCX releases 9.x, 10.x and 11.x, as well as deprecated features.
  • Describe Cisco Unified CCX, the components, and desktops.
  • Describe how to use Finesse Administration to customize a contact center and implement Call Recording with MediaSense.
  • Apply advanced scripting techniques to use Context Service.
  • Describe how to install, configure, and use real-time and historical reports.
  • Describe outbound dialing, dialing modes, configurations, and how to use the Cisco Outbound Dialer.
  • Describe how to configure and use Agent Email and Agent Web Chat.

Kurs içeriği

This 1-day course will provide you with a comprehensive overview of Cisco Unified CCX Release 11.x to include the implementation of various features including Cisco Finesse, Cisco MediaSense Recording and Monitoring, Cisco Context Service, Cisco Unified Intelligence Center, Outbound Dialer, Agent Email and Agent Web Chat. This course is a follow on to and builds on the content included in CSR11U.

 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

Slovenya
2017-10-02 Ljubljana Kurs dili: Ingilizce Enroll
2017-11-13 Ljubljana Kurs dili: Ingilizce Enroll
Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
 

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