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ITIL® V3 One Day Overview (ITIL3AF)

Course Description Kurs tarihleri
 

Kimler katılmalı

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Kurs içeriği

This course provides an introduction to the subject of Service Management and familiarises delegates with the five core volumes which comprise ITIL version 3:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Coverage of these volumes will include a brief outline of the relevant processes, functions and roles and responsibilities.

Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.

 
Reservasyon için şehir adını tıklayınKurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

 

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