Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training
Modality: C

Duration 5 days

Price (excl. VAT)
  • Eastern Europe: 2,500.- €
  • Poland: 3,000.- €
Enroll now
Online Training
Modality: L

Duration 5 days

Price (excl. VAT)
  • Eastern Europe: 2,500.- €
Enroll now
 
Click on the location to go directly to the booking page Schedule
Slovenia
10/12/2018 - 14/12/2018 Ljubljana Course language: English Enroll
25/03/2019 - 29/03/2019 Ljubljana Course language: English Enroll
Turkey
02/12/2019 - 06/12/2019 Istanbul Course language: English Enroll
Bulgaria
30/09/2019 - 04/10/2019 Sofia Course language: English Enroll
Czech Republic
14/01/2019 - 18/01/2019 Prague Course language: English Enroll
Romania
10/06/2019 - 14/06/2019 Bucharest Course language: English Enroll
Europe
France
04/02/2019 - 08/02/2019 Paris Enroll
24/06/2019 - 28/06/2019 Paris Enroll
07/10/2019 - 11/10/2019 Paris Enroll
Spain
26/11/2018 - 30/11/2018 Madrid Enroll
United Kingdom
28/01/2019 - 01/02/2019 London, City Enroll
24/06/2019 - 28/06/2019 London, City Enroll
Asia Pacific
Australia
19/11/2018 - 23/11/2018 Sydney Enroll
Middle East
Saudi Arabia
11/11/2018 - 15/11/2018 Riyadh Course language: English Enroll
United Arab Emirates
04/11/2018 - 08/11/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
Africa
Egypt
09/12/2018 - 13/12/2018 Cairo Course language: English Enroll
 

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