Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training
Modality: C

Duration 5 days

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Online Training
Modality: L

Duration 5 days

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Click on the location to go directly to the booking page Schedule
Slovenia
24/09/2018 - 28/09/2018 Ljubljana Course language: English Enroll
10/12/2018 - 14/12/2018 Ljubljana Course language: English Enroll
Europe
France
11/06/2018 - 15/06/2018 Paris Enroll
08/10/2018 - 12/10/2018 Paris Enroll
Italy
14/05/2018 - 18/05/2018 Milan Enroll
17/09/2018 - 21/09/2018 Rome Enroll
19/11/2018 - 23/11/2018 Milan Enroll
Spain
21/05/2018 - 25/05/2018 Madrid Enroll
26/11/2018 - 30/11/2018 Madrid Enroll
United Kingdom
18/06/2018 - 22/06/2018 London, City Enroll
17/09/2018 - 21/09/2018 London, City Enroll
North America
United States
18/06/2018 - 22/06/2018 Online Training Time zone: US/Mountain Course language: English Enroll
18/06/2018 - 22/06/2018 Online Training Time zone: US/Mountain Course language: English Enroll
Asia Pacific
Australia
14/05/2018 - 18/05/2018 Sydney This is a FLEX course.   Time zone: Australia/Sydney Enroll:
for online training
for classroom training
13/08/2018 - 17/08/2018 Melbourne This is a FLEX course.   Time zone: Australia/Melbourne Enroll:
for online training
for classroom training
19/11/2018 - 23/11/2018 Sydney This is a FLEX course.   Time zone: Australia/Sydney Enroll:
for online training
for classroom training
Middle East
Qatar
17/06/2018 - 21/06/2018 Doha Course language: English Enroll
Saudi Arabia
11/11/2018 - 15/11/2018 Riyadh Course language: English Enroll
United Arab Emirates
20/05/2018 - 24/05/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
04/11/2018 - 08/11/2018 Dubai Course language: English This course is being delivered by iTLS. Enroll
Africa
Egypt
24/06/2018 - 28/06/2018 Cairo Course language: English Enroll
09/12/2018 - 13/12/2018 Cairo Course language: English Enroll
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.
 

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