CI-AUCCE2
Classroom Training
Modality: C
Duration 5 days
Price (excl. tax)
- Eastern Europe: 2,500.- €
Online Training
Modality: L
Duration 5 days
Price (excl. tax)
- Eastern Europe: 2,500.- €
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)
Download PDF Who should attend
- Channel Partner / Reseller
- Customer
- Employee
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Attendance of Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) or equivalent real world experience is a requirement to attend this course.
- Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful.
Course Objectives
Upon completing this course, you will be able to meet these overall objectives:
- Identify the basic components and operations of the Unified CCE solution.
- Configure and script a basic UCCE CVP deployment.
- Implement business rules as they apply to scripting and routing in Unified CM.
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign.
- Describe how to support CCE.
Course Content
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.
Classroom Training
Modality: C
Duration 5 days
Price (excl. tax)
- Eastern Europe: 2,500.- €
Online Training
Modality: L
Duration 5 days
Price (excl. tax)
- Eastern Europe: 2,500.- €
Click on town name to book Schedule
Slovenia
Currently no local training dates available. For enquiries please write to info@fastlane.si.
Turkey
| 02/12/2019 - 06/12/2019 | Istanbul Course language: English | Enroll |
Bulgaria
| 30/09/2019 - 04/10/2019 | Sofia Course language: English | Enroll |
Europe
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.