CI-AUCCE2
Classroom Training
Modality: C
Duration 5 days
Price (excl. VAT)
- Eastern Europe: 2,500.- €
- Poland: 3,000.- €
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)
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Who should attend
- Channel Partner / Reseller
- Customer
- Employee
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Attendance of Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) or equivalent real world experience is a requirement to attend this course.
- Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful.
Course Objectives
Upon completing this course, you will be able to meet these overall objectives:
- Identify the basic components and operations of the Unified CCE solution.
- Configure and script a basic UCCE CVP deployment.
- Implement business rules as they apply to scripting and routing in Unified CM.
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign.
- Describe how to support CCE.
Course Content
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.
Classroom Training
Modality: C
Duration 5 days
Price (excl. VAT)
- Eastern Europe: 2,500.- €
- Poland: 3,000.- €
Click on the location to go directly to the booking page Schedule
Slovenia
| 10/12/2018 - 14/12/2018 | Ljubljana Course language: English | Enroll | |
| 25/03/2019 - 29/03/2019 | Ljubljana Course language: English | Enroll |
Turkey
| 02/12/2019 - 06/12/2019 | Istanbul Course language: English | Enroll |
Bulgaria
| 30/09/2019 - 04/10/2019 | Sofia Course language: English | Enroll |
Czech Republic
| 14/01/2019 - 18/01/2019 | Prague Course language: English | Enroll |
Romania
| 10/06/2019 - 14/06/2019 | Bucharest Course language: English | Enroll |
Europe
Asia Pacific
Australia
| 19/11/2018 - 23/11/2018 | Sydney | Enroll |
Middle East
Africa
Egypt
| 09/12/2018 - 13/12/2018 | Cairo Course language: English | Enroll |