Who should attend
- Channel Partner / Reseller
- Customer
- Employee
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
Course Objectives
Upon completing this course, you will be able to meet these overall objectives:
- Identify the basic components and operations of the Unified CCE solution.
- Configure and script a basic UCCE CVP deployment.
- Implement business rules as they apply to scripting and routing in Unified CM.
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign.
- Describe how to support CCE.
Course Content
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.
Classroom Training
Modality: C
Duration 5 days
Price (excl. VAT)
-
Eastern Europe:
3,000.- €
Enroll now
Currently no training dates Enquire a date
Online Training
Modality: L
Duration 5 days
Price (excl. VAT)
-
Eastern Europe:
3,000.- €
Enroll now
Currently no online training dates
Click on the location to go directly to the booking pageSchedule
Slovenia
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20/11/2017 - 24/11/2017
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Ljubljana
Course language: English
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Enroll
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Europe
Germany
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13/11/2017 - 17/11/2017
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Stuttgart
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France
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27/11/2017 - 01/12/2017
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Paris
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Enroll
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05/02/2018 - 09/02/2018
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Paris
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Enroll
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11/06/2018 - 15/06/2018
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Paris
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Enroll
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08/10/2018 - 12/10/2018
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Paris
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Italy
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13/11/2017 - 17/11/2017
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Milan
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Enroll
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19/02/2018 - 23/02/2018
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Rome
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Enroll
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14/05/2018 - 18/05/2018
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Milan
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Enroll
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17/09/2018 - 21/09/2018
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Rome
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Enroll
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19/11/2018 - 23/11/2018
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Milan
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Portugal
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27/11/2017 - 01/12/2017
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Lisbon
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Enroll
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Spain
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20/11/2017 - 24/11/2017
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Madrid
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Enroll
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21/05/2018 - 25/05/2018
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Madrid
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Enroll
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26/11/2018 - 30/11/2018
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Madrid
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Sweden
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27/11/2017 - 01/12/2017
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Stockholm
Course language: English
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Enroll
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19/02/2018 - 23/02/2018
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Stockholm
Course language: English
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Enroll
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11/06/2018 - 15/06/2018
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Stockholm
Course language: English
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United Kingdom
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04/12/2017 - 08/12/2017
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London, City
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Enroll
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26/02/2018 - 02/03/2018
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London, City
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Enroll
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18/06/2018 - 22/06/2018
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London, City
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North America
United States
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06/11/2017 - 10/11/2017
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Online Training
Time zone: US/Central
Course language: English
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Enroll
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04/12/2017 - 08/12/2017
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Online Training
Time zone: US/Central
Course language: English
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Enroll
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08/01/2018 - 12/01/2018
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Online Training
Time zone: US/Mountain
Course language: English
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Enroll
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26/02/2018 - 02/03/2018
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Online Training
Time zone: US/Mountain
Course language: English
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Enroll
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Latin America
Mexico
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18/12/2017 - 22/12/2017
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Online Training
Time zone: America/Mexico_City
Course language: Spanish
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Enroll
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Asia Pacific
Australia
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20/11/2017 - 24/11/2017
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Melbourne
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12/02/2018 - 16/02/2018
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Melbourne
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Middle East
Qatar
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17/06/2018 - 21/06/2018
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Doha
Course language: English
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Saudi Arabia
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19/11/2017 - 23/11/2017
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Riyadh
Course language: English
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Enroll
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11/11/2018 - 15/11/2018
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Riyadh
Course language: English
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United Arab Emirates
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19/11/2017 - 23/11/2017
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Dubai
Course language: English
This course is being delivered by iTLS. |
Enroll
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20/05/2018 - 24/05/2018
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Dubai
Course language: English
This course is being delivered by iTLS. |
Enroll
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04/11/2018 - 08/11/2018
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Dubai
Course language: English
This course is being delivered by iTLS. |
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Africa
Egypt
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24/06/2018 - 28/06/2018
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Cairo
Course language: English
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Enroll
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09/12/2018 - 13/12/2018
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Cairo
Course language: English
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CI-AUCCE2 
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