Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)


Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training
Modality: C

Duration 5 days

Price (excl. tax)
  • Eastern Europe: 2,500.- €
Online Training
Modality: L

Duration 5 days

Price (excl. tax)
  • Eastern Europe: 2,500.- €
E-Learning Cisco Digital Learning
Modality: P

Duration 360 days

Price (excl. tax)
  • Eastern Europe: US$ 1,000.-
Buy E-Learning
Click on town name to book Schedule

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

02/12/2019 - 06/12/2019 Zagreb Course language: English Enroll
14/10/2019 - 18/10/2019 Budapest Course language: English Enroll
23/09/2019 - 27/09/2019 Münster Enroll
21/10/2019 - 25/10/2019 Berlin Enroll
11/11/2019 - 15/11/2019 Frankfurt Enroll
25/11/2019 - 29/11/2019 Berlin Enroll
09/12/2019 - 13/12/2019 Hamburg Enroll
06/01/2020 - 10/01/2020 Düsseldorf Enroll
06/01/2020 - 10/01/2020 Münster Enroll
27/01/2020 - 31/01/2020 Stuttgart Enroll
10/02/2020 - 14/02/2020 Munich Enroll
17/02/2020 - 21/02/2020 Berlin Enroll
11/11/2019 - 15/11/2019 Vienna (iTLS) Enroll
16/09/2019 - 20/09/2019 Asnières-sur-Seine Cedex Enroll
14/10/2019 - 18/10/2019 guaranteed date! Paris Enroll
17/02/2020 - 21/02/2020 Paris Enroll
25/11/2019 - 29/11/2019 Rome Enroll
11/11/2019 - 15/11/2019 Lisbon Enroll
04/11/2019 - 08/11/2019 Madrid Enroll
21/10/2019 - 25/10/2019 Zurich Enroll
10/02/2020 - 14/02/2020 Zurich Enroll
United Kingdom
23/09/2019 - 27/09/2019 London (Int Hse) Enroll
16/12/2019 - 20/12/2019 London (Int Hse) Enroll
North America
United States
16/09/2019 - 20/09/2019 Online Training Time zone: US/Central Course language: English Enroll
16/09/2019 - 20/09/2019 Online Training Time zone: US/Central Course language: English Enroll
04/11/2019 - 08/11/2019 Online Training Time zone: US/Central Course language: English Enroll
04/11/2019 - 08/11/2019 Online Training Time zone: US/Central Course language: English Enroll
Latin America
09/09/2019 - 13/09/2019 Buenos Aires Enroll
04/11/2019 - 08/11/2019 São Paulo - ITLS Brasil powered by Fast Lane Enroll
11/11/2019 - 15/11/2019 Santiago Enroll
25/11/2019 - 29/11/2019 Bogotá D.C. Enroll
09/12/2019 - 13/12/2019 Mexico City Enroll
Middle East
United Arab Emirates
27/10/2019 - 31/10/2019 Dubai Course language: English This course is being delivered by iTLS. Enroll
27/10/2019 - 31/10/2019 Cairo Course language: English Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.

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