Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

Course Description Schedule
 

Who should attend

  • Channel Partner/Reseller
  • Customer
  • Employee

Certifications

This course is part of the following Certifications:

Prerequisites

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Course Objectives

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Course Content

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Classroom Training
Modality: C

Duration 5 days

Price (excl. tax)
  • Eastern Europe: 3,190.- €

  • Cisco Learning Credits: 30 CLC
Dates and Booking
 
Click on town name to book Schedule
Slovenia
25/11/2019 - 29/11/2019 Ljubljana Course language: English Enroll
Czech Republic
24/06/2019 - 28/06/2019 Prague Course language: English Enroll
Serbia
16/09/2019 - 20/09/2019 Belgrade Course language: English Enroll
Europe
Germany
13/05/2019 - 17/05/2019 Düsseldorf Enroll
11/06/2019 - 14/06/2019 Frankfurt 4 days Enroll
01/07/2019 - 05/07/2019 Munich Enroll
05/08/2019 - 09/08/2019 Münster Enroll
02/09/2019 - 06/09/2019 Hamburg Enroll
07/10/2019 - 11/10/2019 Berlin Enroll
11/11/2019 - 15/11/2019 Düsseldorf Enroll
09/12/2019 - 13/12/2019 Frankfurt Enroll
France
03/06/2019 - 07/06/2019 Paris Enroll
14/10/2019 - 18/10/2019 Paris Enroll
Italy
24/06/2019 - 28/06/2019 Rome Enroll
30/09/2019 - 04/10/2019 Milan Enroll
21/10/2019 - 25/10/2019 Rome Enroll
Portugal
08/07/2019 - 12/07/2019 Lisbon Enroll
Spain
01/07/2019 - 05/07/2019 Madrid Enroll
United Kingdom
17/06/2019 - 21/06/2019 London (Int Hse) Enroll
05/08/2019 - 09/08/2019 Manchester Enroll
23/09/2019 - 27/09/2019 London (Int Hse) Enroll
25/11/2019 - 29/11/2019 London (Int Hse) Enroll
North America
United States
01/04/2019 - 05/04/2019 Online Training Time zone: US/Central Course language: English Enroll
13/05/2019 - 17/05/2019 Online Training Time zone: US/Eastern Course language: English Enroll
15/07/2019 - 19/07/2019 Online Training Time zone: US/Pacific Course language: English Enroll
16/09/2019 - 20/09/2019 Online Training Time zone: US/Central Course language: English Enroll
11/11/2019 - 15/11/2019 Online Training Time zone: US/Eastern Course language: English Enroll
Middle East
Qatar
24/03/2019 - 28/03/2019 Doha Course language: English Enroll
United Arab Emirates
08/09/2019 - 12/09/2019 Dubai Course language: English This course is being delivered by iTLS. Enroll
Africa
Egypt
07/04/2019 - 11/04/2019 Cairo Course language: English Enroll
08/09/2019 - 12/09/2019 Cairo Course language: English Enroll
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
 

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