Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise (6293)

Course Description Schedule Course Outline

Who should attend

  • Enterprise Desktop Support Technician (EDST) providing Tier 2 support
  • Desktop Support Technician (DST) in an Upper MORG Organization


  • Networking fundamentals (TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS))
  • Microsoft Active Directory principles and management
  • Microsoft Windows Server 2008 fundamentals
  • Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system

Course Objectives

  • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
  • Troubleshoot startup issues on a Windows 7 computer.
  • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
  • Troubleshoot hardware device, device driver, and performance issues.
  • Troubleshoot network and remote connectivity issues.
  • Troubleshoot logon and resource access issues.
  • Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
  • Troubleshoot operating system and applications issues.

Course Content

This course teaches IT professionals with Windows XP and Windows Vista experience to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. Students will be prepared for Exam 70-685, which is the final requirement for the Enterprise Desktop Support Technician (EDST) credential. This course exposes students to the process of establishing and using a troubleshooting methodology, the EDST job role and responsibilities, and troubleshooting tools and techniques that address Windows 7 issues such as startup, group policy, hardware and device driver, performance, network connectivity, remote connectivity, user profile and logon, security, and applications.

Classroom Training
Modality: G

Duration 3 days

Enroll now
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