Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Kurs tarihleri Course Outline
 

Kimler katılmalı

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Sertifika

This course is part of the following Certifications:

önkoşullar

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Kurs hedefi

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Kurs içeriği

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom training
Modality: C

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 2.500,- €
  • Polonya: 3.000,- €
  • Bulgaristan: 2.500,- €
  • Romanya: 2.500,- €
  • Slovakia: 2.500,- €
Tarihler ve Rezervasyon
Online training
Modality: L

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 2.500,- €
Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayın Kurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

Slovenya
2018-09-10 - 2018-09-14 Ljubljana Kurs dili: Ingilizce Enroll
2018-12-03 - 2018-12-07 Ljubljana Kurs dili: Ingilizce Enroll
Avrupa
Büyük Britanya
2018-09-03 - 2018-09-07 London, City Enroll
Fransa
2018-09-03 - 2018-09-07 Paris Enroll
Ispanya
2018-11-19 - 2018-11-23 Madrid Enroll
Italya
2018-11-05 - 2018-11-09 Milano Enroll
North America
Amerika Birleşik Devletleri
2018-08-13 - 2018-08-17 garanti rendavu Online training saat dilimi: US/Mountain Kurs dili: Ingilizce Enroll
2018-09-10 - 2018-09-14 garanti rendavu Online training saat dilimi: US/Mountain Kurs dili: Ingilizce Enroll
Asya Pasifik
Avustralya
2018-08-06 - 2018-08-10 Sydney This is a FLEX course.   saat dilimi: Australia/Sydney Enroll:
for online training
for classroom training
2018-11-12 - 2018-11-16 Melbourne This is a FLEX course.   saat dilimi: Australia/Melbourne Enroll:
for online training
for classroom training
Orta Doğu
Birleşik Arap Emirlikleri
2018-10-28 - 2018-11-01 Dubai Kurs dili: Ingilizce This course is being delivered by iTLS. Enroll
Suudi Arabistan
2018-11-04 - 2018-11-08 Riyadh Kurs dili: Ingilizce Enroll
Afrika
Mısır
2018-12-02 - 2018-12-06 Kahire Kurs dili: Ingilizce Enroll
Fast Lane bütün garanti Kurs tarihlerini katılımcı sayısı her ne olursa olsun gerçekleştirmektedir. Mücbir sebepler veya diğer öngörülemeyen olaylar, kaza yada hastalık gibi durumlarda bir dersin uygulanması imkansız.
Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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