Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Kurs tarihleri Course Outline

Kimler katılmalı

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments


This course is part of the following Certifications:


The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Kurs hedefi

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Kurs içeriği

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom training
Modality: C

Süre 5 Gün

Tarihler ve Rezervasyon
Online training
Modality: L

Süre 5 Gün

Tarihler ve Rezervasyon
Reservasyon için şehir adını tıklayın Kurs tarihleri
2019-11-11 - 2019-11-15 Istanbul Kurs dili: Ingilizce Enroll
2019-03-18 - 2019-03-22 Ljubljana Kurs dili: Ingilizce Enroll
2019-09-16 - 2019-09-20 Sofia Kurs dili: Ingilizce Enroll
2019-05-27 - 2019-05-31 Bucharest Kurs dili: Ingilizce Enroll
Çek Cumhuriyeti
2019-01-07 - 2019-01-11 Prag Kurs dili: Ingilizce Enroll
Büyük Britanya
2019-01-14 - 2019-01-18 garanti rendavu London, City Enroll
2019-06-03 - 2019-06-07 London, City Enroll
2019-09-16 - 2019-09-20 London, City Enroll
2019-12-02 - 2019-12-06 London, City Enroll
2019-01-07 - 2019-01-11 Paris Enroll
2019-05-20 - 2019-05-24 Paris Enroll
2019-09-02 - 2019-09-06 Paris Enroll
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